Trắc nghiệm Tiếng Anh Toeic - Mini Test (Phần 5)
Đề thi

Trắc nghiệm Tiếng Anh Toeic - Mini Test (Phần 5)

A
Admin
English TestTrắc nghiệm tổng hợp45 lượt thi
100 câu hỏi
1. Trắc nghiệm
• 1 điểm
Part I: Picture Description

Directions: For each question, you will see a picture and you will hear four short statements. The statements will be spoken just one time. They will not be printed in your test book so you must listen carefully to understand what the speaker says. When you hear the four statements, look at the picture and choose the statement
that best describes what you see in the picture. Choose the best answer A, B, C or D.
1. Mark your answer on your answer sheet:

Media VietJack

A driver is stepping out of the car

The traffic sign is being taken down

No cars are on the road today

The vehicles are stopped at a traffic light

Xem đáp án

Chọn D

2. Trắc nghiệm
• 1 điểm
Mark your answer on your answer sheet:

Media VietJack

She is climbing over the fence

She is moving the trash cans

She is carrying a carton into a building

She is jogging along the street

Xem đáp án

Chọn B

3. Trắc nghiệm
• 1 điểm
Mark your answer on your answer sheet:

Media VietJack

The man is folding up the chairs

Most of the seats are unoccupied

The man is setting up the stage for an event

The chairs have been put out on the grass

Xem đáp án

Chọn B

4. Trắc nghiệm
• 1 điểm
Part II: Question - Response

Directions: In this part of the test, you will hear a question or statement spoken in English, followed by three responses, also spoken in English. The question or statement and the responses will be spoken just one time. They will not be printed in your test book, so you must listen carefully. You are to choose the best response to each question or statement. Now listen to a sample question.
4. You’re taking the summer business course, aren’t you?

No, I usually take a bus

Last summer in Hong Kong

Yes, I’m planning to

Xem đáp án

Chọn C

5. Trắc nghiệm
• 1 điểm
Would you like a ride back to the airport?

Thanks, I’d appreciate it

You’re right. It’s on the 6th

Yes, it’s near the airport

Xem đáp án

Chọn A

6. Trắc nghiệm
• 1 điểm
Should we review this translation today, or put it off until tomorrow?

We need to make the revisions today

Yes, just put them in the recycling box

The view is fantastic

Xem đáp án

Chọn A

7. Trắc nghiệm
• 1 điểm
Is it going to cost a lot to repair your computer?

I’m going to rent a beach house for the weekend

Yes, many times

The maintenance man didn’t think so

Xem đáp án

Chọn C

8. Trắc nghiệm
• 1 điểm
Why don’t you take a day off to prepare for your trip?

Yes, I suppose I’d better

Yes, I work at a manufacturing plant

He’s just taking off his coat

Xem đáp án

Chọn A

9. Trắc nghiệm
• 1 điểm
Will you be able to take some calls, or should I ask Mr. Chan?

He didn’t make it on time

If the phone rings, I’ll answer it

Okay, I’ll call you soon

Xem đáp án

Chọn B

10. Trắc nghiệm
• 1 điểm
Why isn’t the seafood restaurant open?

It closes every Friday

I can’t see the sign

The soup is very tasty

Xem đáp án

Chọn A

11. Trắc nghiệm
• 1 điểm
Don’t you want to contact someone downstairs and let them know the machine is broken?

Yes, we check regularly

No, I can fix it

Thanks, but I had a late breakfast

Xem đáp án

Chọn B

12. Trắc nghiệm
• 1 điểm
Have they hired a professional advertising company or are they waiting?

They’ve just offered some company the work

There is an excellent restaurant near here

It can wait until the morning

Xem đáp án

Chọn A

13. Trắc nghiệm
• 1 điểm
Who is making the hotel reservation?

The hotel was already booked

Perhaps Mr. Chang

Submit it by email

Xem đáp án

Chọn B

14. Trắc nghiệm
• 1 điểm
Shouldn’t we buy the theater tickets in advance?

Let’s go to a movie tonight

That’s a great

About advance in construction technology

Xem đáp án

Chọn B

15. Trắc nghiệm
• 1 điểm
Part III: Short Conversations
Directions: You will hear some conversations between two people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C) or (D) on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time.
Question 15 - 17 refer to following paragraph:
W: Good afternoon. Is this the shipping and receiving office? My name is Patricia Lighten and I’m expecting some documents to arrive this morning. I was wondering if they’ve been delivered.
M: Just a moment, Ms. Lighten. I’ll look into that for you. No, I’m sorry, there doesn’t seem to be anything here for you
W: Would you be able to check under my assistant’s name? Her name is Wanda Green. There should be two envelopes containing approximately five documents each.
M: Yes, there are some packages addressed to Ms. Green. I was just about to distribute the mail. I’ll be around to deliver them shortly
15. What will the man most likely do next?

Ship a couple of packages

Order some file folders

Deliver the packages to Ms. Lighten

Email Ms. Lighten the files

Xem đáp án

Chọn C

16. Trắc nghiệm
• 1 điểm
Who is Ms. Green?

A mailroom employee

A sales representative

A secretary of Ms. Lighten’s

A postal worker

Xem đáp án

Chọn C

17. Trắc nghiệm
• 1 điểm
What are the speakers discussing?

The delivery of some papers

Hiring a new assistant

Misaddressed envelopes

A company’s sales report

Xem đáp án

Chọn A

18. Trắc nghiệm
• 1 điểm
Question 18 - 20 refer to following paragraph:

M: Rebecca, do you know where the Samson file is? I wanted to look over the financial charts before out meeting this afternoon
W: I thought I saw Jack with it in the boardroom. Why? What pages in particular were you interested in?
M: We’re hoping to increase profits, so I wanted to do a sales and cost analysis. I’d like to also take a look at each sales representative’s figures
W: That’s a great idea. That way we can see who is doing well and which people need a little more training. Then we can work in a new course schedule.
18. What does the woman suggest?

Meet Jack in the boardroom

Call a meeting with the staff

Create sales training courses

Discount the company’s products

Xem đáp án

Chọn C

19. Trắc nghiệm
• 1 điểm
What specific files does the man wish to see?

New product listings

Sales staff performance results

The boardroom layout

The company’s assets

Xem đáp án

Chọn B

20. Trắc nghiệm
• 1 điểm
Where is the file?

On a desk

In a meeting room

In a filing cabinet

In the sales office

Xem đáp án

Chọn B

21. Trắc nghiệm
• 1 điểm
Question 21 - 23 refer to following paragraph:

W: Thank you for contacting Jones & Plane Marketing Inc. This is Diana Plane. What can I do for you?
M: Hello, this is Francis Smith calling from the Littleton Manufacturing Company. I’m calling to inform you that we’ve decided to go with your advertising campaign and would like to send you a deposit
W: That’s great, sir. Which bank will you be transferring the funds from?
M: Our account is with the London City Bank on Westchester Avenue. Oh and I’d also like to schedule a meeting with your executives to discuss our promotional video for sometime after September 18
21. What does the woman request?

The company’s account numbers

The mane of the man’s firm

The company’s location

The mane of the financial institution

Xem đáp án

Chọn D

22. Trắc nghiệm
• 1 điểm
What is the purpose of the man’s call?

To ask for the company’s services

To cancel a business meeting

To request a job interview

To promote a new product

Xem đáp án

Chọn A

23. Trắc nghiệm
• 1 điểm
Where does the woman work?

A financial institution

An internet provider

A shipping company

A marketing company

Xem đáp án

Chọn D

24. Trắc nghiệm
• 1 điểm
Question 24 - 26 refer to following paragraph:

W: Rick, I stopped by the construction site last night. I’m a little nervous. It doesn’t look like the renovations will be complete in time for the grand opening of my office
M: We have been a little delayed because some of the materials didn’t arrive on time. But we still hope to be ready in time for the event
W: Well, the event is scheduled for October 10th, so I was hoping to have the furniture delivered by the last week of September
M: That shouldn’t be a problem. Even if a few more shipments are late we should still have enough time t be ready by the first of October
24. What does the woman expect to do in October?

Hire a new team

Open the offices

Plan a party

Receive the supplies

Xem đáp án

Chọn B

25. Trắc nghiệm
• 1 điểm
Why were the renovations delayed?

Some supplies were delivered late

The office building was locked

The shipping company closed

The team was busy with another project

Xem đáp án

Chọn A

26. Trắc nghiệm
• 1 điểm
Who most likely is the woman?

A contractor

A designer

A company owner

An event planner

Xem đáp án

Chọn C

27. Trắc nghiệm
• 1 điểm
Question 27 - 29 refer to following paragraph:

W: Dou you know whether Josh will return from his holiday before the marketing conference begins on Wednesday?
M: He’s scheduled to arrive at Fenway International Airport on Wednesday afternoon, so I don’t think he’ll be back to work until Thursday. Do you think we should postpone the meeting?
W: That won’t be necessary. I’ll just have Susan give her notes on the guest speakers to Josh when he gets back
M: Ok. Then I will not make any changes to the meeting schedule
27. What does the woman say she will do?

Reschedule the conference

Go over the reports with Josh

Meet Josh at the airport

Have a coworker update Josh

Xem đáp án

Chọn D

28. Trắc nghiệm
• 1 điểm
Where is Josh?

In his office

On vacation

In a restaurant

In a meeting

Xem đáp án

Chọn B

29. Trắc nghiệm
• 1 điểm
What are the speakers talking about?

The location of a business trip

The results of a marketing survey

An employee’s attendance at a conference

Notes from a recent convention

Xem đáp án

Chọn C

30. Trắc nghiệm
• 1 điểm
Part IV: Short Talks
Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each question and mark the letter (A), (B), (C) or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time.
Question 30 - 32 refer to following paragraph:

Welcome to the 6:00 news. This is Rod Whitmore with a special weather update. If you are on the roads this morning we ask that you drive slowly and carefully and expect delays. The rain that began yesterday evening continued throughout the night and into the early hours of the day. However, that precipitation will turn to hail as the temperature drops significantly. The drop in temperature may also cause some icy conditions, so we recommend that you stay on all major routes.
30. What does the report suggest?

Drive on main roads

Stay home

Remain in public areas

Use public transportation

Xem đáp án

Chọn A

31. Trắc nghiệm
• 1 điểm
What has caused the change in the type of precipitation?

Cloudy skies

Water waste

Air pollution

Lower temperatures

Xem đáp án

Chọn D

32. Trắc nghiệm
• 1 điểm
Who is this announcement intended for?

Meteorologists

Pedestrians

Car divers

Road construction workers

Xem đáp án

Chọn C

33. Trắc nghiệm
• 1 điểm
Question 33 - 35 refer to following paragraph:

Hello, Britney. It’s Jesse. I hope everything is going well with you. We’re planning to meet on Monday to finish that report I mentioned to you. So, our group would like to get together to celebrate. I was wondering if you’d like to join us on Tuesday night for dinner. We’re interested in trying the new Italian restaurant downtown. I’m not sure about what time our reservation is for, but I think it’s around 7:30 or 8:00. I’ll confirm the time and get back to you. I’d love it if we could get together for a drink afterwards as well. There’s a great martini bar around the block from the restaurant. Anyway, give me a call back and let me know. Cheers.
33. What will Jesse and her group probably do afterwards?

Go for drinks

Plan the report

Go shopping

Reserve a table

Xem đáp án

Chọn A

34. Trắc nghiệm
• 1 điểm
What is Jesse unsure about?

Who she will invite to dinner

Which restaurant they will go to

What time they will eat dinner

Where they should meet

Xem đáp án

Chọn C

35. Trắc nghiệm
• 1 điểm
Why is Jesse planning to celebrate?

She will complete a project

She is opening a new restaurant

She received a promotion

She is going on a trip to Italy

Xem đáp án

Chọn A

36. Trắc nghiệm
• 1 điểm
Question 36 - 38 refer to following paragraph:
In national news, Algonquin National Park will soon be sold in lots to local builders. On Thursday, the local government met to discuss which areas of the recreation facility will be protected from the change. The Conservational Parks Authority said that the news was both disappointing and tragic for the natural setting and the many species of wildlife. Some politicians, however, are thrilled with the decision to sell the lots of land, since they feel the change will boost the stagnant local and provincial economies. We’ll be back with the weather report following this commercial break.
36. What do some people expect will happen?

The wildlife will relocate

It will increase local business

New homes will be built

They will change their minds

Xem đáp án

Chọn B

37. Trắc nghiệm
• 1 điểm
According to the speaker, what does Algonquin National Park have?

Unique rock formations

A lot of different animals

Unusual potted plants

Beautiful waterfalls

Xem đáp án

Chọn B

38. Trắc nghiệm
• 1 điểm
What is the subject of the news report?

A national park

A local zoo

Commercial products

Landscaping land

Xem đáp án

Chọn A

39. Trắc nghiệm
• 1 điểm
Question 39 - 41 refer to following paragraph:

Hello, Ms. Blayer. This is Sung Min Lee from the operations department. I was wondering about the guest speakers you have invited for this Thursday evening. I have currently reserved a conference room that will accommodate fifty people. I would like to know if you know how many people will be in attendance. Should you require more room, I will have to see if a bigger conference room is fee. As you requested, I set up the projector. I did, however, want to double check what type of computer your presenter will be using as the projector cables differ for a PC and a Mac. I’ll be in and out of meetings this morning but if you leave a voice mail outlining my questions I can facilitate the arrangements. Please let me know if there are any other ways I can be of assistance to you. Thanks.
39. What had Ms. Blayer requested?

A bottle of water

A computer

A new presenter

A projector

Xem đáp án

Chọn D

40. Trắc nghiệm
• 1 điểm
What did Mr. Lee suggest about the event?

He has cancelled the guest speaker

He can arrange a larger location

He will not be able to attend

He cannot set up the equipment

Xem đáp án

Chọn B

41. Trắc nghiệm
• 1 điểm
Why did Mr. Lee contact Ms. Blayer?

To obtain some information

To cancel a presenter

To invite her to an event

To order a projector

Xem đáp án

Chọn A

42. Trắc nghiệm
• 1 điểm
Question 42 - 44 refer to following paragraph:

Research conducted by the Warner Television Network has shown that more people are watching TV than ever before. Experts say the growing number of programs available, as well as increased stress during the average workday, has made people want to relax in front of the TV after a hard day at the office. Networks have reduced the number of commercials shown during programs in order to remain competitive. Initially, companies were unable to handle the loss in advertising money, but recently they have added commercials between programs. With the rise in ratings, viewers can expect to see new television shows developed over the next few seasons.
42. According to the speaker, what have some companies lowered?

The number of programs aired

The number of company employees

The number of advertisements shown

The number of networks

Xem đáp án

Chọn C

43. Trắc nghiệm
• 1 điểm
What does the speaker suggest is the reason for the change?

The ratings have continued to increase

More people have joined the workforce

Viewers have become more social

The number of programs has increased

Xem đáp án

Chọn D

44. Trắc nghiệm
• 1 điểm
What did the survey show?

More people are watching television

Viewers enjoy commercials

People are staying longer at the office

The number of programs is decreasing

Xem đáp án

Chọn A

45. Trắc nghiệm
• 1 điểm
Question 45 - 47 refer to following paragraph:

Hello, welcome to the second tour place, President Lincoln’s house in historic Eagle’s Town. Before we start, let me give you some useful information. All tours in the house are self-guided and free of charge. (1) The special service we’ve started to provide all of you is that you can get headphones and cassette players for the selfguided tours (2) at the information booth. But if you would rather listen to the historical talk, please go to the back of the theater at the end of the main hallway. (3) The talk is presented every hour, and the next one starts in 5 minutes. We’ll meet back here in one hour.
45. What is the ‘special service’ they offer to tourists?

A meeting with President Lincoln’s descendants

Some snacks

Historical talks

Tapes for self-guided tours

Xem đáp án

Chọn D

46. Trắc nghiệm
• 1 điểm
Where are the visitors asked to go for headphones?

The auditorium

The theater

The entrance of President Lincoln’s house

The information center

Xem đáp án

Chọn D

47. Trắc nghiệm
• 1 điểm
How often are the talks given?

Every half an hour

Every 45 minutes

Every hour

Every two hours

Xem đáp án

Chọn C

48. Trắc nghiệm
• 1 điểm
Question 48 - 50 refer to following paragraph:

Ladies and gentlemen, as a long-standing resident of Beechwood, I’d like to welcome you to our city. (4)On the bus tour today, we will be visiting all the important tourist attractions that you expect to see, like the historical municipal building, Beechwood Park, and the newly built Sea World. The tour will depart from and return to Clive Street, and it will take about four hours for the whole trip. (5)At Sea World, we will be guided by a marine biologist, who will speak about the sea animals you are expected to see there. (6)They will be serving free beverages in front of the main entrance of the building for all of our guests. Now, let’s hit the road.
48. What kind of tour is this?

A boat tour

A hiking trip

A submarine tour

A bus tour

Xem đáp án

Chọn D

49. Trắc nghiệm
• 1 điểm
Where will there be a guest speaker?

The municipal building

Beechwood Park

Clive Street

Sea World

Xem đáp án

Chọn D

50. Trắc nghiệm
• 1 điểm
What will be served at Sea World?

Breakfast

Drinks

Seafood

Snacks

Xem đáp án

Chọn B

51. Trắc nghiệm
• 1 điểm
Part V: Incomplete Sentences
Directions: A word or pharse is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C) or (D) on your answer sheet.
51. Service occupations are prevalent in all sectors of the economy, such as in manufacturing as -------- as in the service sector.

far

well

good

near

Xem đáp án

Chọn B

52. Trắc nghiệm
• 1 điểm
Those individuals who want to gain automatic access to the information are advised to -------- the password that was sent to them by phone.

enter

place

offer

create

Xem đáp án

Chọn A

53. Trắc nghiệm
• 1 điểm
The newly appointed vice president is expected to earn the -------- trust of employees despite all indications to the contrary.

completely

completed

completing

complete

Xem đáp án

Chọn D

54. Trắc nghiệm
• 1 điểm
The board of directors will -------- a regular employment session next Monday September 16th at 10 a.m. in the board room.

close

hold

wait

meet

Xem đáp án

Chọn B

55. Trắc nghiệm
• 1 điểm
Many financial specialists -------- predicted that industries might encounter a decline in manufacturing investment in 2007 by almost 15 percent.

mistook

mistake

mistaken

mistakenly

Xem đáp án

Chọn D

56. Trắc nghiệm
• 1 điểm
-------- months of tough negotiations, it was announced this morning that an agreement had finally been reached.

Following

Except

Upon

At

Xem đáp án

Chọn A

57. Trắc nghiệm
• 1 điểm
Our skilled and experienced service representatives will be able to resolve any problems you might encounter by --------

himself

herself

itself

themselves

Xem đáp án

Chọn D

58. Trắc nghiệm
• 1 điểm
All employees should be informed explicitly of their responsibilities in relation to -------- client information

sensitive

sensible

sensitively

sensitives

Xem đáp án

Chọn A

59. Trắc nghiệm
• 1 điểm
Much of the expected boost in revenue is related to a transaction tax which has yet to receive final -------- from Congress.

approving

approved

approval

approves

Xem đáp án

Chọn C

60. Trắc nghiệm
• 1 điểm
Since the corporate system has a -------- structured daily schedule, it would be nearly impossible to impair the work efficiency.

hopefully

highly

probably

rarely

Xem đáp án

Chọn B

61. Trắc nghiệm
• 1 điểm
In an effort -------- customers with respect we have changed our hours to accommodate customer needs

treating

has treated

treated

to treat

Xem đáp án

Chọn D

62. Trắc nghiệm
• 1 điểm
The local government is planning to construct -------- performing arts facilities in order to meet the cultural needs of the population.

infrequent

additional

ongoing

incidental

Xem đáp án

Chọn B

63. Trắc nghiệm
• 1 điểm
The appointment of Mr. Murphy as prime minister was intended to accelerate the proposed economic -------- without any hesitation.

reformed

reformer

reforms

reformatory

Xem đáp án

Chọn C

64. Trắc nghiệm
• 1 điểm
Even though Peterson Group Inc. is one of the largest automobile manufacturing companies, it has yet to see any profits as a result of -------- market conditions.

unfavorable

unwilling

opposing

reluctant

Xem đáp án

Chọn A

65. Trắc nghiệm
• 1 điểm
Part VI: Reading Comprehension
Directions: Read the texts that follow. A word or pharse is missing in some of the sentences. Four answer choices are given below each of the sentences. Select the best answer to complete the text. Then mark the letter (A), (B), (C) or (D) on your answer sheet.
Question 65 - 67 refer to following paragraph:
Parking policy and regulations
NATOKA has sufficient parking for all employees, on-site contractors and visitors to our site. To ensure the effect of our parking privileges and safety of the workers and visitors, NATOKA’s parking policy has been modified to better monitor on-site parking.
All employees and on-site contractors are now required to register their (65).........
Failure to display a parking permit might (66)........ your vehicle being towed
For individuals who may use more than one vehicle for transportation to NATOKA, a separate permit for each vehicle is required.
The procedure of obtaining additional permits is the same as for registering the first permitted vehicle.
Permits must be renewed quarterly in accordance with the expiration date on each permit, so people who use the parking area (67)........ to read all the regulations on parking policies carefully.
65. All employees and on-site contractors are now required to register their (65).........

to encourage

encouraged

encourage

encourages

Xem đáp án

Chọn B

66. Trắc nghiệm
• 1 điểm
Failure to display a parking permit might (66)........ your vehicle being towed

pose

affect

start on

result in

Xem đáp án

Chọn D

67. Trắc nghiệm
• 1 điểm
Permits must be renewed quarterly in accordance with the expiration date on each permit, so people who use the parking area (67)........ to read all the regulations on parking policies carefully.

claims

purchases

vehicles

companies

Xem đáp án

Chọn C

68. Trắc nghiệm
• 1 điểm

Question 68 - 70 refer to following paragraph:
To: Employees <nkos@assoc.wc.edu>
From: Dax Shepard <Dax@tpl.zs.us>
Date: Tue.12.June 2007 14:58:23
This message is being posted to all employees. First of all, I’m pleased to announce that Dale Spencer was appointed as the district manager.
As you know, it’s fairly common for our employees to receive positive feedback from coworkers, but Dale’s case is (68)........
For the past few weeks, we have received many letters from customers expressing their (69)......... They often said that Dale is exceptionally patient, courteous and quick to respond to special requests from his customers.
This sort of commitment indicates that Dale puts customer (70)........ before anything else.
68. As you know, it’s fairly common for our employees to receive positive feedback from coworkers, but Dale’s case is (68)........

satisfaction

satisfactory

satisfy

satisfied

Xem đáp án

Chọn A

69. Trắc nghiệm
• 1 điểm
For the past few weeks, we have received many letters from customers expressing their (69)......... They often said that Dale is exceptionally patient, courteous and quick to respond to special requests from his customers.

disappointment

importance

appreciation

concern

Xem đáp án

Chọn C

70. Trắc nghiệm
• 1 điểm
This sort of commitment indicates that Dale puts customer (70)........ before anything else.

unique

predictable

common

desirable

Xem đáp án

Chọn A

71. Trắc nghiệm
• 1 điểm
Question 71 - 73 refer to following paragraph:
A long time ago, this part of the town used to be a place where people came to relax and get away from their stress. Although this was (71)........ a shelter for people to escape, it has now become a chaotic and noisy market area.
Up until a few years ago, it wasn't as bad as it is now. Although it is true that some people in the neighborhood supported the expansion of the market a few years ago, now most of them (72)........ that it has gotten out of control and created many serious problems for the area. (73)........ , it might have already gotten too far out of control.
71. Although this was (71)........ a shelter for people to escape, it has now become a chaotic and noisy market area.

just

once

such

likely

Xem đáp án

Chọn B

72. Trắc nghiệm
• 1 điểm
Although it is true that some people in the neighborhood supported the expansion of the market a few years ago, now most of them (72)........ that it has gotten out of control and created many serious problems for the area

would have agreed

would agree

has agree

were agreeing

Xem đáp án

Chọn B

73. Trắc nghiệm
• 1 điểm
(73)........ , it might have already gotten too far out of control.

In fact

In spite of

On the other hand

Even though

Xem đáp án

Chọn A

74. Trắc nghiệm
• 1 điểm
Part VII: Reading Comprehension
Directions: In this part you will read a selection of texts, such as magezine and newspaper articles, letters, and advertisements. Each text is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C) or (D) on your answer sheet.
Question 74 - 77 refer to following paragraph:
Received: Monday, June 4th, at 8:32 p.m.
From: peter.lasco@allwalls.com
Re: Appointment Cancellation
Mr. Walker,
I apologize for having to cancel our appointment last Friday at the last minute. There was some urgent business at another job site, and I had to attend to it personally. I hope that we can reschedule for sometime next week.
Also, in your last e-mail you asked for some different options with regard to materials and our turn-around time. The sample books I couriered to you last week are the standard wallpapers that we use – 1.75 meter-wide, printed. But we have also started using a new process with large, floor-to-ceiling rolls that produces a papered wall without seams. The papers are the highest grade, and most have silk highlights. As your project is a luxury apartment complex, these products may better suit your needs. This is a specialty process, requiring special equipment, and so there would be additional charges on top of our usual labor costs. Since you would be doing so many units in your building, perhaps we could offer you a discounted rate on the labor. I will discuss this possibility with our sales manager and let you know when we meet.
With regard to our turn-around time, using standard-process papers we would be able to complete the 15 units in one week. The seamless wallpaper application
process makes use of a large roller mechanism; so, potentially, we could complete the work in 3 days. Again, I am sorry to cancel our appointment. Please let me know at your earliest convenience when you would like to reschedule.
Thank you.
Sincerely,
Peter Lasco
Sales Rep,
All Walls, Inc.
74. How long does Mr. Lasco estimate the job will take?

More than 15 days

Until some time next week

Three days with the new process

Three days with traditional techniques

Xem đáp án

Chọn C

75. Trắc nghiệm
• 1 điểm
What did Mr. Lasco do for Mr. Walker the previous week?

Sent him a book of samples

Visited his construction site

Called him about the turn-around time

Showed him a new papering process

Xem đáp án

Chọn A

76. Trắc nghiệm
• 1 điểm
What kind of service does this company offer?

Building construction

Wallpaper manufacturing

Large-scale redecoration

Labor recruitment

Xem đáp án

Chọn C

77. Trắc nghiệm
• 1 điểm
Why was the appointment with Mr. Walker cancelled?

Mr. Lasco was not able to bring the samples to the job site.

Mr. Lasco had to attend to another client

Mr. Lasco had to pick up a new roller mechanism

Mr. Lasco was on a business trip

Xem đáp án

Chọn B

78. Trắc nghiệm
• 1 điểm
Question 78 - 80 refer to following paragraph:
Come to the Briars Resort to experience a unique conference center, with everything to make your business meetings or conferences productive in a beautiful lakeshore and woodland setting. Our facility offers a highly-trained convention staff and wellappointed rooms, with all of the equipment you’d expect from a state-of-the-art convention art. But our location in the Gatineau Hills north of the nation’s capital also offers a beautiful and tranquit natural setting. Within driving distance of Ottawa and Montreal, with easy access to Ottawa International Airport, our 230 acres of golf, marina, lakefront, restaurants, shops, 240 guest rooms and convention facilities are within a few hours drive or flight to Toronto, Ontario’s financial hub.
The Briars Staff has years of expertise in planning meetings, conventions, retreats and special events, enabling us to handle the decisions, details and timing involved in all manner of business conferences. Thus, we are confident that your group will experience a memorable and successful meeting. Our newly-constructed Thompson Hall adds another 15,500 square feet of meeting and convention space to over 35,000 sq. ft. of flexible, functional meeting/conference space, meaning we can accommodate 20 to 2,000 attendees.
The Briars is the perfect destination for productive conferences, meetings, trade shows, and incentive stays. Call us at 1-800-2-BRIARS to discuss your particular
needs, or visit our website, www.thebriars.com, to find out more and to see a video tour of our grounds and building.
Features:
· Thompson Hall offers 15,500 sq. ft.
· Seating for up to 2,000 guests
· 1,000 sq. ft. of exhibition space
· Seating for 500 for meals
· Conference planning services
· Full-service banquet and dining facilities
· Corporate training & meeting rooms
· Executive board room
· Multimedia presentation capabilities
· On-site audio/visual technicians
· High-speed computer compatibility
78. What information is NOT discussed in the advertisement?

The convenient location

The number of attendees that can be accommodated

The competitive rates and special package deals

The range of services provided by the staff

Xem đáp án

Chọn C

79. Trắc nghiệm
• 1 điểm
What did the Briars recently add?

A large new conference room

Multimedia presentation equipment

Conference planning services

A new banquet facility

Xem đáp án

Chọn A

80. Trắc nghiệm
• 1 điểm
What is the unique about the Briars Resort, according to the advertisement?

They have space to accommodate 3,000 attendees

They can hold banquets for up to 1,000 at a time

They offer a shuttle service to Ottawa and Montreal

They provide modern facilities in a natural environment

Xem đáp án

Chọn D

81. Trắc nghiệm
• 1 điểm
Question 81 - 84 refer to following paragraph:
INTERNATIONAL TRAVEL EXPO – Shipping Instructions for US Exhibition
Fastex has been designated the official transportation coordinator of equipment and display materials for all exhibitors participating in the International Travel Expo. The following information includes shipping dates, consolidation points, and documentation requirements for the transportation into France of all your material for
the exposition. The following air freight cut-off dates have been selected to allow as much time as possible to prepare your exhibition materials prior to shipment:
Door-to-door delivery No later than June 15th
Drop off at consolidation point No later than June 21st
Fastex is able to pick up your cargo from your facility and arrange delivery to one of our domestic consolidation points: Oakland, Denver, New York, Los Angeles,
or Houston. Simply call us to schedule the pickup. If you choose, you may send your goods directly to the consolidation point, prepaid. Please notify us of your freight’s impending arrival at the consolidation point. Include the Carrier’s Bill of Landing/ Airway Bill information, the gross weight, total number of pieces sent, and copies of the commercial invoices for the goods sent. Whether we pick up your freight or it is delivered, we urge exhibitors to use strong, wooden cases that offer protection from the weather for the transportation of exhibition materials. In the event that your cases are secured with a lock of combination, please don’t forget to provide the key or combination number to us for customs examination.
Fastex has been designated the official transportation coordinator of equipment and display materials for all exhibitors participating in the International Travel Expo. The following information includes shipping dates, consolidation points, and documentation requirements for the transportation into France of all your material for
the exposition. The following air freight cut-off dates have been selected to allow as much time as possible to prepare your exhibition materials prior to shipment:
Door-to-door delivery                        No later than June 15th
Drop off at consolidation point          No later than June 21st
Fastex is able to pick up your cargo from your facility and arrange delivery to one of our domestic consolidation points: Oakland, Denver, New York, Los Angeles, or Houston. Simply call us to schedule the pickup. If you choose, you may send your goods directly to the consolidation point, prepaid. Please notify us of your freight’s impending arrival at the consolidation point. Include the Carrier’s Bill of Landing/Airway Bill information, the gross weight, total number of pieces sent, and copies of the commercial invoices for the goods sent. Whether we pick up your freight or it is delivered, we urge exhibitors to use strong, wooden cases that offer protection from the weather for the transportation of exhibition materials. In the event that your cases are secured with a lock of combination, please don’t forget to provide the key or combination number to us for customs examination
81. How does Fastex recommend that items be packed?

In weather-proof metal boxes

In hefty wooden crates

Loosely shrink-wrapped

On individual skids

Xem đáp án

Chọn B

82. Trắc nghiệm
• 1 điểm
If shipments are sent to one of the consolidation points, what must be done?

Include only one label for all items

Make sure the cases are securely locked

Ensure it arrives there before June 15th

Phone to tell them when it will be arriving

Xem đáp án

Chọn D

83. Trắc nghiệm
• 1 điểm
Where is the International Travel Expo being held?

France

Denver

New York

Hong Kong

Xem đáp án

Chọn A

84. Trắc nghiệm
• 1 điểm
Who is this information intended for?

Potential customers of Fastex

People who will be attending the Expo

Exhibitors traveling from the US

Customs officials

Xem đáp án

Chọn C

85. Trắc nghiệm
• 1 điểm
Question 85 - 87 refer to following paragraph:
May 19
Customer Services Office
World Travel Limited
25 Cramden Road
London
To whom it may concern:
I spent most of the last two days calling your customer service lines in an effort to resolve this situation (see my customer reference number, A802234-202), but I have gotten nowhere.
So, I’m writing in the hopes that this letter will get into the hands of a more effective person. I’m really hoping you can help me.
On Monday, May 16th, I was in the airport checking my baggage for a light to Amsterdam, and the young man who was helping me – James Strathcona was his
name – tore the handle off my suitcase when he was lifting it onto the conveyor belt. I have since inquired as to how much it would cost to fix and was told it would be at least US$45.00. I have enclosed a photocopy of the quote from the repairman.
On principle, I really feel these repairs ought to be paid by WorldTravel, as the damage was done while one of your people was handling my luggage. However, I am being given the run-around by your customer service staff whenever I call. One young man was even so bold as to suggest that the suitcase was probably worn out and ready to break anyway. I assure you that this is not true: I only recently bought the set, and the only reason it was broken was that it was handled with excessive force.
In all other dealings I’ve had with your company, I have had very positive experiences and I have no wish to fly with another airline.
I look forward to hearing from you soon, and I very much appreciate your help.
Yours faithfully,
Edith Smallwood
85. Why did Ms. Smallwood go to see a repairman?

To buy a suitcase

To ask for a refund

To find out about repair costs

To pay an outstanding bill

Xem đáp án

Chọn C

86. Trắc nghiệm
• 1 điểm
What was the Customer Service department’s response to Ms. Smallwood’s claim?

They will reimburse her for the repairs

They think she probably broke the handle herself

They said they are not responsible

They said Mr. Strathcona should pay the cost

Xem đáp án

Chọn C

87. Trắc nghiệm
• 1 điểm
What is the purpose of the letter?

To report a lost suitcase

To claim repair expenses

To complain about the flight

To request a copy of a quote

Xem đáp án

Chọn B

88. Trắc nghiệm
• 1 điểm
Question 88 - 92 refer to following paragraph:
Passage 1:
Hours of work
All employees are expected to be present and on time for every working day. When circumstances prevent you from reporting to work, or when you know in advance that you will be late, you are expected to notify your manager prior to your normal start time.
If you are absent from work for three consecutive working days for reasons of illness, a doctor’s statement regarding the nature of your illness and verifying consultation time and date may be required. Failure to provide doctor’s verification of illness upon request may result in the time off being classified as an unexcused absence and your pay may be adjusted.
If you are absent from work without notification, it may be assumed that you are not returning, and we reserve the right to immediately terminate your employment and include a note in your record stating “voluntarily quit without notice”.
**************
Passage 2:
March 11 , 2005
Dear Mr. Witherspoon,
I’m writing to you in the hopes that you will understand my situation. I trust that by now you will have heard about my situation from my manger. I hope that I can at least be given the chance to explain my side of the story. As for my manager, she is only doing her job, but I do think she has been totally unreasonable in following company policy to the letter and not giving the least bit of consideration to normal human error.
I was very ill from February 20th to 24th, and I took those days off work to recover. I did not go to the doctor as it was just a case of food poisoning, and all I really needed was bed rest. I did, however, call each day to tell my manager. When I returned to work, she asked me for a doctor’s note, and I told her I couldn’t produce one. That was the last I heard about it until payday when I noticed that my pay was short. I asked my manager about it, and she told me that I wasn’t being paid for the days I was home sick from work. That’s when she told me about the policy. And when I complained, she insisted I bring it up with you.
Needless to say, I’m very upset that this money was withheld from my pay. It was my understanding that I was allowed to take paid sick days from work, and I’m sorry to say that I had no idea about this policy about having to hand in a doctor’s note. I really need that money as I have a very tight budget this month. It was a mistake, and, had I known, I certainly would have gone to the doctor about my condition. I hope you can understand my situation.
Yours sincerely,
Brenda Wilson
88. Who is Mr. Witherspoon most likely?

Ms. Wilson’s coworker

The company accountant

Ms. Wilson’s lawyer

A senior manager

Xem đáp án

Chọn D

89. Trắc nghiệm
• 1 điểm
What was reason that Ms. Wilson did not get a doctor’s note?

She forgot to ask the doctor to write her a note

She was too ill to go to the doctor

She was not aware of the company’s policy

She thought her manager would have told her

Xem đáp án

Chọn C

90. Trắc nghiệm
• 1 điểm
Why did Ms. Wilson write to Mr. Witherspoon?

To ask him to reconsider his decision to fire her

To inform him of her medical expenses

To ask him to pay her for the days she took off work

To tell him about her manager’s poor job performance

Xem đáp án

Chọn C

91. Trắc nghiệm
• 1 điểm
What could have happened if Ms. Wilson had not called her manager?

She would have had to pay compensation

She would have had to work extra hours

She would have been reported to the boss

She could have immediately lost her job

Xem đáp án

Chọn D

92. Trắc nghiệm
• 1 điểm
According to the contract, what must be submitted if an employee is absent from work for three or more days?

A good excuse

Permission from a doctor

A doctor’s note

An explanation in writing

Xem đáp án

Chọn C

93. Trắc nghiệm
• 1 điểm
Question 93 - 97 refer to following paragraph:
Passage 1:
INTERDEPARTMENTAL JOB POSTING
Title: HUMAN RESOURCES MANAGER
Department: Human Resources
Reports to: Human Resources Director
The Human Resources department is moving from its former location at our Wilmington location to our new facility in Arkansas. This will enable us to expand, necessitating the hiring of additional staff. In order to oversee the training of these new staff and the successful transition to our new location, we are seeking a highly organized, energetic individual to lead part of the expanded Human Resources team. We feel it is important to hire someone with connections and experience in the company, so we are initially only accepting applications from current staff, regardless of department.
Minimum Qualifications:
Education and Training: A master’s degree in information management or business administration.
Work Experience:
· Ten years of experience in the field (at least two years with our company)
· Proven track-record of management and budgetary responsibilities
· Effective supervision of staff
Skills and Abilities:
· Proven record of accomplishment of outstanding management and supervisory
skills, including the ability to train, direct, and motivate staff
Salary: Commensurate with experience
Application Deadline: Open until filled
************
Passage 2:
To: g.blake@warner_hr.com
From: Christina.appleby@quickmail.com
Re: HR Manager Position
Attachments: Christina_Appleby_resume2007.doc
Dear Mr. Blake,
I’m not sure if you remember me. We met at the company Christmas party last year. My name is Christina Appleby, and I work in the information systems department. My manager, Chris Knowles, recently informed me of a position that is opening in the Human Resources department for an HR manager and suggested that I apply for it.
I have attached my resume for you to look at, and I think you will find that my background is what you are looking for. As you will see, I’ve been working in this industry for more than twelve years, the past five of which I’ve been with this company. I hold an MBA from Sloan MIT. The team that I’ve been in charge of has consistently produced results on schedule, and I feel this demonstrates my ability to manage and motivate others.
I understand that the position would involve relocating, but this would be fine. My husband is actually considering a job in the same area as it so happens.
I’d be very pleased to meet with you to discuss my suitability for this position. Thank you for your consideration.
93. Why does Ms. Appleby say she would like to relocate?

She has been unhappy in her current department

She doesn’t want to work in Wilmington anymore

She lived in Arkansas before moving to Wilmington

Her husband is considering moving to the same location

Xem đáp án

Chọn D

94. Trắc nghiệm
• 1 điểm
How long has Ms. Appleby worked for this company?

10 years

12 years

5 years

7 years

Xem đáp án

Chọn C

95. Trắc nghiệm
• 1 điểm
How did Ms. Appleby find out about the job posting?

The Information Systems manager pointed it out to her

She was browsing the company’s website

She was told about it by the HR director

She read about it in the company newsletter

Xem đáp án

Chọn A

96. Trắc nghiệm
• 1 điểm
Why is the HR department hiring a new manager?

The previous manager has recently retired

They are expanding their current location

They are moving to a larger facility

They have been allocated a larger budget

Xem đáp án

Chọn C

97. Trắc nghiệm
• 1 điểm
Where would this job posting most likely be seen?

In a local newspaper

On a company’s intranet

On a community bulletin board

On a website for jobseekers

Xem đáp án

Chọn B

98. Trắc nghiệm
• 1 điểm

Question 98 - 100 refer to following paragraph:

ls, Belgium, August 4 - Speextreme Airways, Belgium's leading airline for the past decade, announced plans to renovate the interior of all their aircraft.
The renovation plan will begin with planes that can seat more than 300 people. The intention of the renovation is to make traveling more enjoyable for travelers. The renovated jets will enable the airline to expand its maximum seating capacity and increase customer satisfaction.
The entire renovation process for all jets is expected to last 5 years. However, the order of the renovation is based on seating capacity. Thus, as mentioned, planes that can accommodate a minimum of 300 travelers will be worked on first.
This renovation project will allow Speextreme Airways to become the first airline to install some of the newest technology, which is sure to please travelers.
98. What is the purpose of the article?

To advertise Speextreme Airways

To provide historical information about Speextreme Airways

To announce a new plan

To inform investors about a renovation

Xem đáp án

Chọn C

99. Trắc nghiệm
• 1 điểm
How long has Speextreme Airways been Belgium's leading airline?

5 years

10 years

15 years

Since its inception

Xem đáp án

Chọn B

100. Trắc nghiệm
• 1 điểm
What is the purpose of the renovation project?

To accommodate more travelers

To maintain its position as Belgium's leading airline

To make traveling more comfortable

To capture more market share

Xem đáp án

Chọn C