30 câu hỏi
The four major competitive strategies are
Customers, suppliers, new market entrants, and substitute products
Low-cost leadership, substitute products and services, customers: and suppliers
Low-cost leadership, new market entrants, product differentiation, and focus on market niche
New market entrants, substitute products and services, customers, and suppliers
Low-cost leadership, product differentiation, focus on market niche, and customer and supplier intimacy
Which of the following statements about the technical view of organizations is not true?
It sees the organization as a social structure similar to a machine
It focuses on how inputs are combined to create outputs when technology changes are introduced into a company
It sees the firm as being infinitely malleable
It emphasizes group relationships, values and structures
It sees capital and labor as being easily substituted for one another
When a firm buys on the marketplace what it cannot make itself, the costs incurred are referred to as
Transaction costs
Procurement
Switching costs
Agency costs
Network costs
The interaction between information technology and organizations is influenced:
By the development of new information technologies
Solely by the decision making of middle and senior managers
By the rate of growth of the organization
By two main macroeconomic forces: capital and labor
By many factors, including structure, politics, culture, and environment
Walmart's continuous replenishment system is an example of a firm using information systems to:
Strengthen ties to its customers
Focus on market niche
Achieve low-cost leadership.
Simplify the industry value chain
Develop synergies
Mintzberg classifies a large bureaucracy existing in a slowly changing environment that produces standard products and is dominated by centralized management as a(n)………bureaucracy
Professional
Divisionalized
Multidivisional
Ad hoc
Machine
Which of the following is not a major feature of organizations that impacts the use of information systems?
Environments
Structure of the organization
Leadership styles
Business processes
Agency costs
All organizations have bedrock, unquestioned assumptions that define their goals and products
False
True
Which of the following statements about organizations is not true?
An organization is a formal, legal entity with intermal rules and procedures that must abide by laws
An organization is a collection of rights, privileges, obligations, and responsibilities delicately balanced over a period of time through. conflict and conflict resolution
An organization is a stable, formal social structure that takes resources from the environment and processes them to produce outputs
An organization is a collection of people and other social elements
An informal group can be considered to be an organization
A machine bureaucracy is a knowledge-based organization where goods and services depend on the expertise and knowledge of professionals
False
True
Which of the following marketplace forces would be of least concern to a manufacturer of deepsea oil rigs?
Low number of customers
Product differentiation
New market entrants
Traditional competitors
Low number of suppliers
According to research on organizational resistance, the four components that must be changed in an organization in order to successfully implement a new information system are:
Tasks, technology, people, and structure
Technology, people, culture, and structure
Environment, organization, structure, and tasks
Organization, culture, management, and environment
Costs, tasks, structure, and management
Under Mintzberg's classification of organizational structure, knowledge-based organizations fall under the category of:
Divisionalized bureaucracies.
Professional bureaucracies
Machine bureaucracies
Entrepreneurial structures
Adhocracies
Firms use a …………… strategy to provide a specialized product or service for a narrow target market better than competitors.
A Market niche
Process efficiency
Product differentiation
Mass customization.
Low-cost leadership
Hilton Hotels uses its OnQ system for which of the following purposes?
To create synergies with its suppliers
To estimate each guest's profitability and give additional privileges to profitable customers
To lower its operating costs
To take advantage of network economics
To benchmark its progress against competitors
The divergent viewpoints about how resources, rewards, and punishments should be distributed, and the struggles resulting from these differences are known as organizational:
Business processes
Environments.
Politics
Culture
Structure
Along with capital ………… is the primary production input that the organization uses to create products and services.
Structure
Politics
Feedback
Labor
Culture
According to agency theory, the firm is viewed as a(n):
Entrepreneurial structure
Unified, profit-maximizing entity
"Nexus of contracts" among self-interested individuals
Entrepreneurial endeavor
Task force organization that must respond to rapidly changing environments
The Internet increases the bargaining power of customers by:
Creating new opportunities for building loyal customer bases
Enabling the development of new services
Lowering transaction costs
Making information available to everyone
Making more products available
All of the following are competitive forces in Porter's model except:
Customers
Substitute products
New market entrants
Disruptive technologies
Suppliers
All of the following statements are true about information technology's impact on business firms except:
It helps reduce internal management costs
It helps reduce transaction costs
It helps reduce agency costs
It helps firms expand in size
It helps firms lower the cost of market participation
In environmental scanning, a firm may use information systems to:
Keep track of the temperature within its data centers
Analyze the performance of its intranet
Identify external events that may affect it
Transform inputs into products and services
Develop a unified organizational culture
Which of the following is not a true statement about value webs?
Value webs operate in a less linear fashion than traditional value chains
Value webs involve highly synchronized industry value chains
Value webs involve a collection of independent firms that use information technology to coordinate their value chains
Value webs are inflexible and cannot adapt quickly to changes in supply and demand
Value webs are more customer-driven than traditional value chains.
Which of the following best illustrates the use of information systems to focus on market niche?
A clothes manufacturer expanding its offerings to new styles
A department store creating specialized products for preferred customers
A bookseller selling an e-book reader that reads only the bookseller's books
A restaurant chain analyzing local sales figures to determine which menu items to serve
A car manufacturer's website that lets you customize the features on the car you are purchasing
Walmart's continuous replenishment system allows it to do all of the following except
Better meet customer demands.
Keep costs low
Fine-tune merchandise availability
Provide mass customization
Transmit orders to restock directly to its suppliers
Which of the following substitute products would be of most concern for a cable TV distributor?
Terrestrial radio
Broadcast TV
Satellite radio
Streaming music services
On-demand Internet television
Which of the following is a competitive force challenging the publishing industry?
Substitute products or services
Low cost of entry.
Positioning and rivalry among competitors
Customers' bargaining power
Suppliers' bargaining power
A firm can exercise greater control over its suppliers by having:
Fewer suppliers
Only a single supplier
Global suppliers
Local suppliers
More suppliers
Routines are also called standard operating procedures.
False
True
Which of the following technologies disrupted the traditional publishing industry?
World Wide WeB.
Digital photography
Instant messaging
PCs