30 câu hỏi
A firm that must invest in new information systems capabilities in order to comply with legislation can be said to be investing to achieve which business objective?
customer intimacy
operational excellence
survival
improved decision making
What is Feedback's role in the IPO model?
Captures raw data from organization or external environment
Converts raw data into meaningful form
Transfers processed information to people or activities that use it
Output returned to appropriate members of organization to help evaluate or correct input stage
Order data for baseball tickets and bar code data are examples of
raw input.
customer and product data.
sales information.
information systems.
The three principal levels within a business organization hierarchy are
senior management, operational management, and service workers.
senior management, middle management, and operational management.
senior management, operational management, and information systems.
senior management, data workers, and service workers
A(n) _______ is a set of logically related activities for accomplishing a specific business result.
business process
IPO
digital firm
sales and marketing
If your main supplier was late in delivering goods, which type of system would you use to update your production schedule?
ESS
TPS
MIS
DSS
A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of
knowledge management systems.
transaction processing systems.
executive support systems.
management information systems.
Which of the following is a highly structured decision?
creating a new product
estimating the effect of changing costs of supply materials
calculating the best trucking routes for product delivery
granting credit to a customer
To manage relationships with your customers, you would use a(n)…….system.
CRM
MIS
CLE
CLU
A……….is a senior manager who oversees the use of IT in the firm.
CEO
CFO
CIO
CKO
An organization is a
stable, formal social structure that takes resources from the environment and processes them to produce outputs.
formal, legal entity with internal rules and procedures that must abide by laws.
a collection of people and other social elements.
A, B. and C
All of the following are cloud computing services except
infrastructure as a service.
platform as a service.
software as a service.
virtualization as a service,
As referred to in the text, legacy systems are
systems that employ Unix.
electronic spreadsheets used on a PC.
new core systems.
traditional mainframe-based business information systems.
Place the following eras of IT infrastructure evolution in order, from carliest to most recent: 1. Cloud Computing Era; 2. Client/Server; 3. Enterprise Era; 4. Personal Computer; and 5. Mainframe and Minicomputer.
5, 2, 3, 4, 1
5, 4, 2, 3, 1
4, 5, 2, 3, 1
5, 4, 2, 1, 3
All of the following are current hardware platform trends except
green computing.
virtualization.
Unix.
quantum computing.
The process of presenting a set of computing resources (such as computing
power or data storage) so that they can all be accessed in ways that are not restricted by physical configuration or geographic location is called
cloud computing.
autonomic computing.
virtualization.
multicore processing.
Which of the following best illustrates the relationship between entities and attributes?
The entity CUSTOMER with the attribute PRODUCT
The entity CUSTOMER with the attribute PURCHASE
The entity PRODUCT with the attribute PURCHASE
The entity PRODUCT with the attribute CUSTOMER
All of the following are issues with the traditional file environment except:
data inconsistency.
inability to develop specialized applications for functional areas.
lack of flexibiline in creating ad-hoc reports
Data sharing.
A managerial element in the UPS tracking system described in the chapter is
taking inventory.
providing package status reports to customers.
the decision to use automation.
in-house package tracking software.
Which of the following tools enables users to view the same data in different ways using multiple dimensions?
SQL
B OLAP
Data mining
Hadoop
A fully digital firm produces only digital goods or services.
True
False
The use of information systems because of necessity describes the business objective of
operational excellence.
improved business practices.
competitive advantage.
survival.
What is Process's role in the IPO model?
Captures raw data from organization or external environment
Converts raw data into meaningful form
Transfers processed information to people or activities that use it
Output returned to appropriate members of organization to help evaluate or correct input stage
The average number of tickets sold daily online is an example of
input.
raw data.
meaningful information.
feedback.
A(n) __________ is typically a major source of data for other systems.
transaction processing system
management information system
executive support system
decision-support system
ESS are specifically designed to serve which level of the organization?
operational
end-user
middle management
senior management
The four major enterprise applications are
SCMs, CRMs, DSSs, and KMSs.
SCMs, CRMs, ESSs, and KMSS.
enterprise systems, SCMs, DSSs, and CRMs.
enterprise systems, SCMS, CRMs, and KMSS.
The ………. helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.
CTO
CSO
CKO
CPO
All of the following are considered disruptive technologies except
instant messaging.
e-mail.
Internet telephony.
PCs.
smartphones.
All of the following are competitive forces except
suppliers.
new market entrants.
external environment.
substitute products.