Điền dạng đúng của các động từ cho sẵn. Có thể dùng 1 từ nhiều hơn 1 lần.

contact do drive focus go happen have like

look need say sound take think try work

Sandy: Hey, George! How’s things? What (1) (you) __________?

George: Hi, Sandy! Fine! (2) (I / just) __________ some research for that history project.

Sandy: (3) (how / it) __________?

George: Yeah, (4) (it / well) __________, thanks. The website (5) (I) __________ at now is very good. It’s got loads of useful information.

Sandy: Great! Listen, the reason (6) (I) __________ you is that my (7) (mum) __________ past the library every morning on the way to work, and (8) (she) __________ she can give you a lift tomorrow morning, if you like.

George: Wow, that’s really kind of her, but actually (9) (it) __________ long to walk there from here, so (10) (she) __________ to worry. Can you thank her for me, though?

Sandy: Sure!

George: (11) (what) __________ with your project? (12) (you) __________ a title yet?

Sandy: No! (13) (I / even) __________ a topic yet! (14) (I / really) __________ on it at the moment, though. (15) (I) __________ to finish my physics project first.

George: Why (16) (you) __________ something on the Second World War? That’s interesting.

Sandy: No, (17) (I) __________ wars! I’d rather do something (18) (that) __________ more on social history.

George: Like what?

Sandy: Like the role of women in the Industrial Revolution.

George: (19) (that) __________ good.

Sandy: (20) (you) __________ so? Okay. Maybe I’ll do that, then.

When _______ they __________ that they have to improve their customer service?

When _ they ____ that they have to improve their customer service?