In Japan, politeness and good manners are very important and business

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word for each of the blanks from 31 to 35. Fill in the appropriate word in question 33

          In Japan, politeness and good manners are very important and business meetings are very formal. Business cards are also important and they (31) ________ these at the beginning of a meeting. They always look at them carefully, so you should do the same as they might think you're rude if you don't. A lot of communication is non-verbal. They are very good listeners and may ask a lot of questions to (32)_____ they understand everything.

          In a conversation they wait longer before they reply than westerners do, so it's important (33)_______ speak in those long pauses but to wait for their reply. In their culture it's rude to ask direct questions or to say 'No' or 'I disagree'. In business it takes a long time to (34)_______ a decision because they have to ask everyone in the company. When they say 'Yes' it may mean 'I understand', not 'I agree', and when they smile it might be because they don't know (35)_______ to say.