Part 2: Questions from 7 to 15. (1.8 point - 0.2/ each)

Listen to the recording twice. Complete the form below. Write no more than two words or a number for each answer.

HEALTH CLUB CUSTOMER RESEARCH

Example	Answer
Name:	Selina Thompson
Occupation:	(7) _{……………………………}
Age group:	(8) _{……………………………}
Type of membership:	(9) _{……………………………}
Length of membership:	(10) _{……………………………} years
Why joined:	Recommended by a (11) _{……………………………}
Visits to club per month:	Eight (on an average)
Facility used most:	(12) _{……………………………}
Facility not used (If any):	Tennis courts (because reluctant to pay)
Suggestions for improvements:	Have more (13) _{……………………………}
	Install (14) _{……………………………} in the gym.
	Open (15) _{……………………………} later at weekends.

First …………………………… are extremely important in the interview process