39 câu hỏi
Question 1 - 3 refer to following conversation:
M-Cn: Crocker Sporting Goods, how may I help you?
W-Am: Hello, I have to change the delivery address of a package I ordered from your Web site. It's being sent to my new home in Chicago, but my move-in date got delayed, so I won't be there. Can my package be sent to my current address instead?
M-Cn: Unfortunately, once the package has been shipped, it cannot be rerouted.
W-Am: Well, no one will be there to receive it. I don't want anything to happen to it. Is there anything you can do
M-Cn: Let me call the shipping agent in Chicago and have them hold the package for you. That way your package will remain safe until you arrive.
1. Who most likely is the man?
A Web-site designer
A truck driver
A factory worker
A customer service representative
What is the woman trying to do?
Add an item to an order
Change a delivery location
Return a damaged product
Correct a billing error
What does the man offer to do?
Reimburse a purchase
Contact a shipping agent
Check a price
Expedite a shipment
Question 4 - 6 refer to following conversation:
W-Br: Pablo, I heard about your promotion. That's great news! When do you start your new position?
M-Cn: Thanks very much; I start on Monday. Things are a little busy at the moment, though, because my new office is on a different floor, and I have to move all my personal belongings there.
W-Br: I just took inventory of the office supplies, so if you need anything to help you pack, let me know.
M-Cn: That would actually be very helpful. I can't believe how many things I've accumulated over the years! Do you think I can get some cardboard boxes and tape?
1. What will the man do on Monday?
Attend a seminar
Graduate from school
Start a new position
Receive an award
Why does the man say he is busy?
He is moving into a different office
He is meeting with some clients
He has an upcoming business trip
He has a project deadline
What does the woman offer to do?
Review an expense report
Arrange a company celebration
Introduce the man to a colleague
Provide the man with supplies
Question 7 - 9 refer to following conversation:
M-Au: Hi, Sunisa. I just finished the final cut of the TV commercial we produced for the Denton Company. Do you have time to take a look at it? I'd love to know what you think.
W-Br: To be honest, TV ads aren't really my specialty. Now... I know he's only been at our company for a few months, but Rashid has worked in television for years. And I think he's in his office right now.
M-Au: Oh? Well, I'll check with him. We're presenting this to the Denton Company on Thursday and I really want to make sure they're not disappointed.
7. What has the man just finished doing?
Negotiating a contract
Repairing a television
Producing an advertisement
Interviewing a job candidate
What does the woman imply when she says, "Rashid has worked in television for years"?
Rashid's opinion would be valuable
Rashid's resume is out of date
Rashid should receive a promotion
Rashid wants to change careers
What does the man say he is concerned about?
Staying under budget
Impressing a client
Arriving on time to a meeting
Satisfying a technical requirement
Question 10 - 12 refer to following conversation:
W-Am: Hi Ri chard, I just saw the catering order for Satoshi Kato's retirement party next week.
M-Au: Yeah, the restaurant said they'd deliver the food around 11:45. That should give us plenty of time to set up for lunch.
W-Am: That's great, but um, have you ever met Mr. Kato?
M-Au: Oh, right! Of course. How could I forget that Mr. Kato doesn't eat meat? I'll call the restaurant later today to change the order, but I really have to finish this seating chart first.
W-Am: I can call the restaurant for you, so you can finish up here.
M-Au: That'd be great, thank you so much!
10. According to the woman, what is taking place next week?
A career fair
A retirement celebration
A promotional event
An anniversary party
Why does the woman say, "have you ever met Mr. Kato"?
To point out a mistake
To introduce a colleague
To recommend a staff member
To complain about a service
What does the woman offer to do?
Review some slides
Pay for a delivery
Contact a client
Call a restaurant
Question 13 - 15 refer to following conversation:
M-Cn: Hi, Ms. Santiago. It's Jim, your manager, calling. I just got an e-mail from Bergan Industries. Apparently the presentation you gave yesterday really impressed them, and now thanks to you they've decided to use us to supply all their paper products.
W-Am: That's great news! But I can't take all the credit. James Tanaka in our advertising department made the slides for my presentation. He's very creative.
M-Cn: I'm not surprised. Mr. Tanaka also did a wonderful job designing our catalog this year. Be sure to let him know that we appreciate his abilities.
W-Am: I'll do that. He's out of the office today, but I'll be sure to give him that feedback when I see him tomorrow.
13. Why is the man calling the woman?
To congratulate her
To apologize to her
To set up an interview
To organize a client visit
What do the speakers say about James Tanaka?
He has worked overseas
He is very talented
He is familiar with the company policies
He is easy to work with
What does the woman promise to do tomorrow?
Revise some documents
E-mail some customers
Create a training course
Give feedback to a colleague
Question 16 - 18 refer to following conversation:
W-Br: Mehdi, I've been working on the design for the new library. I put the floor plans on your desk this morning. Did you have a chance to look at them?
M-Cn: Yes, I like what you did, but there's one problem. In your plan, the computer lab is located on the second floor, and I thought it was supposed to be on the first floor next to the elevator.
W-Br: That was the original idea, but I believe the library director wanted that room moved upstairs so that we'd have space to make the lobby bigger.
M-Cn: We'd better check on that; I'll call the director this afternoon just to make sure.
16. What are the speakers discussing?
Invitations for a library fund-raiser
Applications for a construction permit
Design plans for a new building
Membership requirements for patrons
What is the man concerned about?
How to lower costs
When to hold an event
Who will be in charge of training
Where a room will be located
What does the man say he will do this afternoon?
Confirm some information
Purchase some equipment
Reserve a meeting space
Write a book review
Question 19 - 21 refer to following conversation:
W-Am: Hello, I'm calling to follow up on a hotel stay I booked with your travel agency. I just came back from my trip to Prague, and I must say I'm disappointed. Your Web site said the Chester Hotel is in the heart of Prague, but it was actually a thirty-minute ride to the city center.
M-Au: Oh, I'm so sorry to hear that. I will definitely take a look at the description in our advertisement of the Chester Hotel and make sure it's not misleading.
W-Am: Yes, I really think that information needs to be changed. I spent over two hundred dollars in taxi fare getting into the city. Would you be able to pay me back for the extra transportation costs?
19. Why was the woman disappointed with a hotel?
It was far from the city center
It was crowded with guests
The staff were inattentive
The rooms were small
What does the man say he will do?
Call a taxi
Print out a ticket
Check an advertisement
Contact a colleague
What does the woman request?
An extra key
A reimbursement
A city map
A room upgrade
Question 22 - 24 refer to following conversation:
-Br: Hey Ben, will you be attending the regional directors' meeting in Paris next Monday?
M-Au: Yes, I will. You too?
W-Br: I am, but... how do I board the train without a paper ticket? I just received the e-mail confirmation for my trip, but I'm not sure how to retrieve the ticket.
M-Au: When you get to the station, look for the self-serve kiosks. Make sure you have the reservation number with you, and follow the instructions to print out the paper ticket.
W-Br: OK. I'm on the four o'clock train, so I'll make sure I leave the office a bit early to do that.
M-Au: I'll actually be on the same train. We should share a taxi to the train station.
22. Why is the woman traveling to Paris?
To visit a friend
To attend a meeting
To watch a performance
To inspect a store
What does the man explain to the woman?
How to avoid a delay
How to reset an electronic device
How to fill out some paperwork
How to retrieve a ticket
What does the man suggest?
Going to the train station together
Searching online for an address
Inviting another colleague
Submitting some travel receipts
Question 25 - 27 refer to following conversation:
M-Cn: Hi Thuli, what did you think about the new e-mail policy they announced at the staff meeting?
W-Br: I wasn't really surprised. I think a lot of companies ask employees not to use personal e-mail accounts at work.
M-Cn: Yes, but I'm sure everyone has to send personal e-mails during office hours occasionally. What if I need to contact my bank?
W-Br: Oh, something like that shouldn't be a problem. The company is just concerned because there have been complaints about some employees spend ing too much time on non-work activities.
25. What are the speakers mainly discussing?
A computer malfunction
A company policy
A financial report
A recent holiday
Why does the man say, "What if I need to contact my bank"?
To explain why he is concerned
To suggest revising a budget
To request some contact information
To ask for a deadline extension
According to the woman, what complaint has been made about some employees?
They need technical training
They work inconsistent hours
They waste work time
They are disorganized
Question 28 - 30 refer to following conversation:
M-Au: Hey Sue. Hector and I are going to lunch at Antonio's Restaurant. Would you like to join us?
M-Cn: A few others from the office are coming as well. It'll be a good chance for you to socialize with your new colleagues.
W-Am: Thanks for inviting me, but isn't that a bit far away to go for lunch? It would take us twenty minutes just to get there, so we wouldn't have enough time to eat.
M-Au: Oh, you're thinking of the original Antonio's, by the town hall. They just opened a second place much closer to here.
M-Cn: Right. And we plan to go a little early, to beat the lunch rush.
W-Am: In that case, sure. Let me just tell my manager that I'll be going to lunch early.
28. What is the woman invited to do?
Join coworkers for lunch
Travel to a conference
Lead a seminar
Interview for a job
What does the woman say she is concerned about?
Not being qualified
Not having enough time
Losing a reserved seat
Missing a call
What will the woman most likely do next?
Request a refund
Open an account
Speak with a manager
Ask for a menu
Question 31 - 33 refer to following conversation:
W-Br: Hello. I'd like to purchase some tables and chairs for a new restaurant I'll be opening. I saw the prices on your Web site, but I was wondering if you have any discounts for large orders.
M-Cn: We do offer discounts, as long as you're ordering at least twenty sets of tables and chairs. Do you already know how many you'll need?
W-Br: I don't have the exact number yet, but I'm sure it'll be more than twenty. I was also wondering how quickly you'd be able to deliver the furniture. The restaurant is set to open next month, so I'd like everything delivered within the next two weeks.
31. What does the woman want to buy?
Kitchen appliances
Cooking supplies
Wall decorations
Dining furniture
Why will the woman receive a discount?
She is purchasing a large quantity
She lives close to the store
Some of the products are damaged
The store is having a sale
What does the woman say will happen next month?
A business will open
An inspection will begin
An invoice will be sent
A road will be closed
Question 34 - 36 refer to following conversation:
W-Am: Welcome to Woodford Electronics! How may I help you?
M-Au Well, I purchased this digital camera yesterday from your store-but when I try to preview the photos I've taken, an error code displays on the screen.
W-Am: Really? Let me take a look. I have a chart here of all the codes, perhaps it'll tell us what's going on... ah, I see. According to the chart, the camera doesn't have enough battery power to preview the photos.
M-Au: Oh. Do I need to buy a new battery?
W-Am: Well, let me give you a new one for free, since you just bought the camera from us yesterday.
34. Who most likely is the woman?
A workshop instructor
A store clerk
An electrician
A product designer
Look at the graphic. Which error code is the camera displaying?
E-1
E-2
E-3
E-4
What will the woman most likely do next?
Replace an item
Take a photograph
Read a manual
Show some slides
Question 37 - 39 refer to following conversation:
M-Au: Jin-Hee, the company's closing the parking area in front of our research lab for construction next month. Can you send an e-mail to tell the rest of the team?
W-Br: Yeah, sure. Did they decide where everyone should park in the meantime?
M-Au: We're supposed to use the west parking area-till the construction's finished.
W-Br: That's quite a long walk from our lab. When the weather's bad, the roads around here can get really icy.
M-Au: Don't worry. The company's providing shuttles from the parking area to our lab. Could you add that to the e-mail as well?
37. Look at the graphic. Which parking area will be closed?
North
East
South
West
What is the woman concerned about?
Building security access
Parking fees
Road conditions
Heavy traffic
What does the man say the company will do?
Reimburse employees
Offer a shuttle service
Provide maps
Distribute electronic badges