100 CÂU HỎI
Part I: Picture Description Directions: For each question, you will see a picture and you will hear four short statements. The statements will be spoken just one time. They will not be printed in your test book so you must listen carefully to understand what the speaker says. When you hear the four statements, look at the picture and choose the statement that best describes what you see in the picture. Choose the best answer A, B, C or D. 1. Mark your answer on your answer sheet:
A. The boats are docked at the harbor
B. Travelers are climbing into a boat
C. The boats are heading out to sea
D. A shipment is being unloaded at the port
Mark your answer on your answer sheet:
A. They’re throwing the ball into the air
B. They’re playing a game on the ground
C. The game is being played indoors
D. They’re taking a break under the trees
Mark your answer on your answer sheet:
A. The boats are racing through the water
B. The water is breaking on the shore
C. A group of boats is floating in the water
D. The boats have been pulled onto the beach
Part II: Question - Response
Directions:
In this part of the test, you will hear a question or statement spoken in English. The question or statement and responses will be spoken just one time. They will not be printed in your test book, so you must listen carefully. You are to choose the response to each question or statement.
4. How will the office equipment be transported?
A. Next to the parking lot
B. Sometime next week
C. It will go by courier
Who’s in charge of controlling the product quality?
A. It’s available at no extra charge
B. Out production department
C. Choose the course you like
When is the best time to meet you?
A. No, this is my first time
B. Have a good time
C. Between 10 and 11 a.m
What’s the timeline for the bid?
A. He left last month
B. I’ve been busy for the past few weeks
C. It hasn’t been discussed yet
Aren’t you delivering an opening speech next week?
A. Yes, but I feel pretty well prepared for it
B. Yes, he was very surprised with the party
C. No, it was delivered on time
You want to adopt a new inventory control system, don’t you?
A. Most of us do
B. I usually use this system
C. Our inventory is so slow this month
Why did Barry request access to the database?
A. I’ve seen it before
B. On his way to the post office
C. To check for any inaccurate information
Do you have a single room with a good view for the weekend?
A. We only have doubles at that time
B. No, our trip was delayed
C. Yes, the view was fantastic
What’s on the schedule for tomorrow?
A. 2:30 p.m.
B. I’d like to reschedule my appointment
C. A meeting with the technicians
The list includes the wrong address and information
A. Tomorrow morning
B. It was returned
C. I’ll review it
Where can I catch the next train before two o’clock?
A. At 1:45 p.m.
B. At the train station across the street.
C. The train doesn’t stop there.
Part III: Short Conversations
Directions: You will hear some conversations between two people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C) or (D) on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time.
Question 15 - 17 refer to following paragraph:
W: Bill, were you able to contact technical services about my email account? I’m working out the details of this contract and all of my contracts are set up through that account
M: Yes, I did. They’ll have someone come over tomorrow morning to take a look at it
W: I’m worried that it will be too late. I told our client that I would contact her with the initial outline before our meeting at 1 o’clock tomorrow. Could you contact the support desk again to see if they can reschedule?
M: No problem. I’ll get on that right away. I’ll speak to the supervisor on duty to see if they can attend to the problem today
15. What will Bill most likely do next?
A. Order some office supplies
B. Negotiate a new contract
C. Delay a meeting
D. Make a phone call
What will the woman do at 1 o’clock tomorrow?
A. Talk to her supervisor
B. Host a presentation
C. Meet with a client
D. Contact the technical support team
What is the woman’s problem?
A. She is late for an important meeting
B. Her email account is not working
C. She misplaced an important file
D. She wasn’t able to finish the proposal
Question 18 - 20 refer to following paragraph:
M: Hello, Sue! Have you reserved your hotel room for this weekend’s trade show in Toronto yet? I’m not sure whether I should stay for two or three nights
W: I reserved a room for three nights. I want to stay for the morning brunch on Sunday
M: That’s smart. I’ll call the hotel now to make the same reservation
W: You should contact them as soon as possible. When I spoke with the hotel manager today he said there were only a few rooms left
18. What does Sue suggest the man do?
A. Go to the trade show on Thursday
B. Rest before the presentation
C. Speak with his travel agency
D. Make a reservation soon
How long will Sue stay in Toronto?
A. For one night
B. For two nights
C. For three nights
D. For four nights
Why are the speakers going to Toronto?
A. To attend a conference
B. To go to a trade show
C. To take a vacation
D. To speak with some investors
Question 21 - 23 refer to following paragraph:
M: Good evening, Annabelle. Will you be joining the other members of our team for dinner tonight? Our reservation is for 8 o’clock
W: I thought that you were all going out tomorrow night so that Frank could come
M: Well, we wanted to, but Frank said he couldn’t make it tomorrow either, so we decided to go out tonight instead
W: I see. In that case let me finish my work and I’ll meet you at 8:15
What time are dinner reservations?
21. Why will the woman come late to the meeting?
A. She has to wait for a delivery
B. She has to park her car
C. She has to make a phone call
D. She has to finish her work
What does the man say about Frank?
A. He’s away on vacation
B. He’s unable to make it
C. He’s meeting them for dinner
D. He’s working late
What time are dinner reservations?
A. 7:45
B. 8:00
C. 8:15
D. 8:30
Question 24 - 26 refer to following paragraph:
M: Good afternoon, Park Printing. This is George. Who would you like to speak to?
W: My name is Wilma Jeffries and I run a recruiting agency. I would like to talk to Luke Newberry about having some personalized business cards printed.
M: Unfortunately, Mr. Newberry and the rest of the sales department have left for the day, but I can direct you to his voice mail if you’d care to leave a detailed message
W: Yes, that will be fine. I’ll leave him a message then
24. What will the woman probably do?
A. Leave a message on Luck Newberry’s phone
B. Complain to the store manager
C. Order the business cards somewhere else
D. Speak to another sales representative
Who does the woman want to speak to?
A. Store manager
B. Sales representative
C. Vice-president
D. Secretary
Where does the woman work?
A. At a university
B. At a hospital
C. At a stationary store
D. At a recruiting firm
Question 27 - 29 refer to following paragraph:
M1: Tim! I saw the hydro van parked in driveway this morning. Was your hydro affected by the wind yesterday?
M2: No, we never had any damage. However, my neighbors, the Johnsons, lost power when some tree branches fell on their power lines
M1: Oh, no. That sounds like quite a mess
M2: Yes. Fortunately the cable company will cover the cost of repairing the lines. The Johnsons should have power by the end of the day
27. What needs to be repaired?
A. The driveway
B. The window
C. The power lines
D. The fireplace
What problem do Tim’s neighbors have?
A. They have no electricity
B. Their car was stolen
C. Their air conditioner has stopped working
D. Their house is on fire
Who most likely are the speakers?
A. Business partners
B. Contractors
C. Repair workers
D. Neighbors
Question 30 - 32 refer to following paragraph:
M: Hello. My name is Robert Marin. I am here to pick up my medication for my stomach. My doctor sent a prescription to this pharmacy a few hours ago.
W: Okay, your order has already arrived. Don’t forget to take two tablets, 30 minutes after you have eaten, three times a day, in the morning, afternoon and evening. Be sure to take the recommended dosage.
M: Is there any drowsiness or tiredness associated with the medicine? I have to drive to another city in the evening
W: Your medication has no evident side effects, so you don’t need to worry about that. Here you are.
30. Who most likely is the woman?
A. A physician
B. A healthy consultant
C. A sales representative
D. A pharmacist
How many tablets are recommended each time?
A. One
B. Two
C. Three
D. Four
Why is the man concerned?
A. He can’t swallow it properly
B. He has to wait for his order
C. He might be distracted while driving a car
D. He doesn’t have a doctor’s prescription
Question 33 - 35 refer to following paragraph:
W: Welcom back, Micheal. How was the Netherlands?
M: It was great, thanks. I went with my girlfriend. We stayed with my aunt in Zwolle for two weeks.
W: Yeah, I really enjoyed the Netherlands when I went there last year but I only saw Amsterdam. Did you do any sightseeing in Amsterdam?
M: Not really. We were so busy visiting all my relatives that I haven’t seen in years so we didn’t have much time in Amsterdam at all.
33. Where did Micheal stay in the Netherlands?
A. In a hotel
B. In a relative’s house
C. In Amsterdam
D. At his girlfriend’s house
When did the woman go to Amsterdam?
A. Last week
B. Two weeks ago
C. Last year
D. Three years ago
How did Micheal spend his vacation?
A. Shopping
B. Visiting Amsterdam
C. Sightseeing
D. Visiting relatives
Part IV: Short Talks
Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each question and mark the letter (A), (B), (C) or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time.
Question 36 - 38 refer to following paragraph:
Hello, June. This is Sue. Would you please tell Jenny and Anne that I’m going to be a few minutes late? We are scheduled to meet at one o’clock this afternoon, but my lunch meeting with the new clients started fifteen minutes late. We should be getting our desserts in a few minutes, but since it’s already 12:45, I’m worried that I won’t make it back to the office in time for our meeting.
36. Where is the speaker calling from?
A. The office
B. A restaurant
C. Her home
D. A hospital
What was scheduled for one o’clock?
A. A lunch meeting
B. A musical performance
C. A client’s presentation
D. A meeting among coworkers
Why did the speaker leave a message?
A. To give direction to a new restaurant
B. To talk to her boss about the new clients
C. To inform her colleagues that she will be late
D. To tell her coworkers about a new contract
Question 39 - 41 refer to following paragraph:
To respond to your question about how I became involved with political issues, I knew I wanted to become a politician from the time I was a child. After I began studying politics at Queen’s University, I knew that I had made the right career choice. When I became president of the university student council I had little time left to spend with my classmates. At age twenty-five, as student council president, I introduced twenty new regulations to try to change the atmosphere of the school. I was proud with what I had accomplished, but I was worried that I wouldn’t go beyond student-level politics. However, now after being recently elected as state governor, I am happy to have been given the chance to have become involved so early.
39. How many regulations did the speaker introduce?
A. Twenty
B. Twenty-five
C. Thirty
D. Forty
What did the speaker do at age twenty-five?
A. He taught politics at a university
B. He became school president
C. He met a famous politician
D. He started playing sports
What did the speaker decide at a young age?
A. What profession he wanted to work in
B. What university he wanted to attend
C. What city he wanted to live in
D. What kind of friends he liked
Question 42 - 44 refer to following paragraph:
As you are all aware, we’ve been speaking with Boston Technical College about the training courses it provides for our employees. Despite the fact that these courses are provided free of charge, many of you have expressed concern over lack of interest from some of the employees in your departments. Some staff believe that there is no direct correlation between the courses and their salaries, however, as managers we see the advantages that extra training provides. We have spleen with Boston Tech about ways that we can make the courses more convenient for our staff. As a result, we have decided that the professors will teach the courses in our conference rooms here at our company headquarters
42. What has the speaker suggested the company do?
A. Hold the courses in the company offices
B. Make the classes mandatory for all staff
C. Hire more professional staff
D. Implement a technical support team
Why are not many employees taking courses?
A. They believe that they are too expensive
B. They think that the courses are boring
C. They see no advantages in taking them
D. They are unaware that the courses are offered
Who most likely is the speaker addressing?
A. College professors
B. New employees
C. Technical support staff
D. Department managers
Question 45 - 47 refer to following paragraph:
Hello, Barbara. This is Jim Michael. I’m calling with regard to the change you had asked for in your travel plans. I’ve looked into various flights from Calgary to Honolulu and Jet Quest Airlines is the only one that connects in Los Angeles. A stopover flight is actually $50 less than the original price that I had quoted you, so I have reserved a seat for you on that flight. Please check with your secretary, as I have faxed the new itinerary to your office. Also, please send me an email should you wish to book accommodation in Los Angeles. I have found a few hotels in the downtown area, but I’m unsure of your price arrange. I look forward to hearing from you soon.
45. Why would the speaker like Barbara to contact him?
A. To discuss the difference in the ticket price
B. To arrange transportation to the airport
C. To confirm the location of a meeting
D. To talk about a hotel booking
Why city has been added to Barbara’s itinerary?
A. Calgary
B. Honolulu
C. Los Angeles
D. Chicago
Who most likely is the speaker?
A. A travel agent
B. A hotel clerk
C. An airline pilot
D. A sales representative
Question 48 - 50 refer to following paragraph:
May I have your attention, please? As we end our program today, it is my pleasure to introduce our fifth and final speaker, Ms. Marie Dupont. Ms. Dupont’s presentation today will outline her findings on her research in health care. In detail, she will speak of her most recent study on a healthy diet from an early age: following a nutritious lifestyle. You should also be aware that Ms. Dupont has been asked to join a group of medical professionals working on this topic in the field. And I have heard that she will be relocating to Paris to join these doctors for a three year fellowship. Ms. Dupont will be happy to answer any questions at the end of her presentation. However, if you have a question, write it down on one of the cards provided, so that your question can be read in order to everyone to hear it. Thank you very much for being with us today, Ms. Marie Dupont.
48. What has Ms. Dupont been invited to do?
A. Write a medical journal article
B. Design a new training program
C. Join a medical professional group
D. Open her own practice
What topic is Ms. Dupont speaking about?
A. Healthy lifestyle
B. Training doctors
C. Traveling in France
D. Presentation skills
Where most likely is the talk taking place?
A. In a hotel lobby
B. In a convention hall
C. In a manufacturing facility
D. In a radio studio
Part V: Incomplete Sentences
Directions: A word or pharse is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C) or (D) on your answer sheet.
51. The Victoria Hotel, -------- we stayed during our summer vacation, will be torn down for extensive renovations.
A. when
B. where
C. in that
D. in it
We are not happy to announce that due to recent cutbacks on members, we won’t be able to accept new projects -------- further notice.
A. except
B. next to
C. onto
D. until
As most of the conference sessions are -------- fully booked, people are encouraged to find alternatives from other seminar.
A. well
B. soon
C. already
D. never
The agreed-upon -------- sanctions are not limited to tariffs, trade barriers, and import or export quotas imposed on individual countries.
A. economic
B. economically
C. economist
D. economy
The proposed compensation plans have been -------- and will be amended to comply with new rules.
A. reviewed
B. searched
C. advised
D. reached
The unions requested that they be offered -------- pay increases equaling about 40,000 dollars a year
A. substantiate
B. substantially
C. substance
D. substantial
The website sponsored by the city monitoring committee will help you protect -------- against Internet threats.
A. yours
B. your
C. yourself
D. your own
Maintenance checks are regularly conducted to -------- the life of sophisticated equipment at the company’s expense.
A. emerge
B. persis
C. endure
D. prolong
The new aquarium scheduled to be constructed in the center of town will be -------- attractive to people who have young children.
A. so much
B. sure
C. especially
D. particular
This notice provides general guidance on how you can obtain the best available information -------- other sources.
A. over
B. behind
C. from
D. out of
You will have a full week at the resort of your --------, departing on July 20 and arriving back in Tokyo on July 26.
A. choose
B. choice
C. choices
D. chose
-------- inexperienced, individuals with the willingness to learn will make a difference in the foreseeable future.
A. Until
B. Despite
C. Although
D. Otherwise
It was likely that the results of our study were heavily influenced -------- individual experience and skills participants had, according to the report.
A. toward
B. due
C. by
D. when
Even if education is theoretically free of charge, parents -------- have to pay the increasingly high cost of school clothing, books, materials and transport costs.
A. always
B. usually
C. still
D. yet
Part VI: Reading Comprehension
Directions: Read the texts that follow. A word or pharse is missing in some of the sentences. Four answer choices are given below each of the sentences. Select the best answer to complete the text. Then mark the letter (A), (B), (C) or (D) on your answer sheet.
Question 65 - 67 refer to following paragraph:
Luis Hawkins
105 Mt. Wellington Lane Auckland, New Zealand
March 2, 2007
Mr. Berman
Ave. Simon Bolivar 359 Monterrey 6400
Mexico
Dear Mr. Berman,
The other day, I attended a seminar where you gave a presentation entitled “Ideal Renovation”. I found your talk very (65)........
Our company has been selected to renovate the Hempha Library, which is one of the biggest libraries scheduled to be (66)........ renovations soon, to enhance library services for the community.
It would be of much help to have your ideas and suggestions as a consultant on the project from the outset, (67)........ we are considering how to best meet the needs of the prominent library. We are looking forward to doing business with you.
Sincerely,
Luis Hawkins
65. The other day, I attended a seminar where you gave a presentation entitled “Ideal Renovation”. I found your talk very (65)........
A. why
B. that
C. unless
D. as
Our company has been selected to renovate the Hempha Library, which is one of the biggest libraries scheduled to be (66)........ renovations soon, to enhance library services for the community.
A. finishing
B. undergoing
C. postponing
D. displaying
It would be of much help to have your ideas and suggestions as a consultant on the project from the outset, (67)........ we are considering how to best meet the needs of the prominent library. We are looking forward to doing business with you.
A. interested
B. interest
C. interesting
D. interestingly
Question 68 - 70 refer to following paragraph:
State Department of Health
Dear Parents,
I am writing this letter to notify you of the change in a checkup schedule which has been moved up to Friday October 19, instead of Wednesday October 17. If this day (68)........ convenient for you, please speak with our coordinator.
In addition, please note that the office phone number has also been changed. It is (69)........ (518) 437-8329.
We are trying our best to respond with timely (70)........ and accuracy.
Sorry again for the inconvenience. For more information, please contact Donna Maser, the program coordinator, at (518) 437-5961.
68. If this day (68)........ convenient for you, please speak with our coordinator.
A. advice
B. deliver
C. clearing
D. reminders
In addition, please note that the office phone number has also been changed. It is (69)........ (518) 437-8329.
A. here
B. now
C. why
D. still
We are trying our best to respond with timely (70)........ and accuracy.
A. has not been
B. was not
C. will not be
D. would have not been
Question 71 - 73 refer to following paragraph:
A long time ago, this part of the town used to be a place where people came to relax and get away from their stress.
Although this was (71)........ a shelter for people to escape, it has now become a chaotic and noisy market area.
Up until a few years ago, it wasn't as bad as it is now.
Although it is true that some people in the neighborhood supported the expansion of the market a few years ago, now most of them (72)........ that it has gotten out of control and created many serious problems for the area.
(73)........ , it might have already gotten too far out of control.
What we really need right now is not a mere intervention by civilians but strong action from the mayor's office.
71. Although this was (71)........ a shelter for people to escape, it has now become a chaotic and noisy market area.
A. just
B. once
C. such
D. likely
Although it is true that some people in the neighborhood supported the expansion of the market a few years ago, now most of them (72)........ that it has gotten out of control and created many serious problems for the area.
A. would have agreed
B. would agree
C. has agree
D. were agreeing
(73)........ , it might have already gotten too far out of control.
A. In fact
B. In spite of
C. On the other hand
D. Even though
Part VII: Reading Comprehension
Directions: In this part you will read a selection of texts, such as magezine and newspaper articles, letters, and advertisements. Each text is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C) or (D) on your answer sheet.
Question 74 - 76 refer to following paragraph:
Received: Monday, June 4th, at 8:32 p.m.
From: peter.lasco@allwalls.com
Re: Appointment Cancellation
Mr. Walker,
I apologize for having to cancel our appointment last Friday at the last minute. There was some urgent business at another job site, and I had to attend to it personally. I hope that we can reschedule for sometime next week.
Also, in your last e-mail you asked for some different options with regard to materials and our turn-around time. The sample books I couriered to you last week are the standard wallpapers that we use – 1.75 meter-wide, printed. But we have also started using a new process with large, floor-to-ceiling rolls that produces a papered wall without seams. The papers are the highest grade, and most have silk highlights.
As your project is a luxury apartment complex, these products may better suit your needs. This is a specialty process, requiring special equipment, and so there would be additional charges on top of our usual labor costs. Since you would be doing so many units in your building, perhaps we could offer you a discounted rate on the labor. I will discuss this possibility with our sales manager and let you know when we meet.
With regard to our turn-around time, using standard-process papers we would be able to complete the 15 units in one week. The seamless wallpaper application process makes use of a large roller mechanism; so, potentially, we could complete the work in 3 days. Again, I am sorry to cancel our appointment. Please let me know at your earliest convenience when you would like to reschedule. Thank you.
Sincerely,
Peter Lasco
Sales Rep,
All Walls, Inc.
74. How long does Mr. Lasco estimate the job will take?
A. More than 15 days
B. Until some time next week
C. Three days with the new process
D. Three days with traditional techniques
What did Mr. Lasco do for Mr. Walker the previous week?
A. Sent him a book of samples
B. Visited his construction site
C. Called him about the turn-around time
D. Showed him a new papering process
What kind of service does this company offer?
A. Building construction
B. Wallpaper manufacturing
C. Large-scale redecoration
D. Labor recruitment
Question 77 - 79 refer to following paragraph:
Come to the Briars Resort to experience a unique conference center, with everything to make your business meetings or conferences productive in a beautiful lakeshore and woodland setting. Our facility offers a highly-trained convention staff and wellappointed rooms, with all of the equipment you’d expect from a state-of-the-art convention art. But our location in the Gatineau Hills north of the nation’s capital also offers a beautiful and tranquit natural setting. Within driving distance of Ottawa and Montreal, with easy access to Ottawa International Airport, our 230 acres of golf, marina, lakefront, restaurants, shops, 240 guest rooms and convention facilities are within a few hours drive or flight to Toronto, Ontario’s financial hub.
The Briars Staff has years of expertise in planning meetings, conventions, retreats and special events, enabling us to handle the decisions, details and timing involved in all manner of business conferences. Thus, we are confident that your group will experience a memorable and successful meeting. Our newly-constructed Thompson Hall adds another 15,500 square feet of meeting and convention space to over 35,000 sq. ft. of flexible, functional meeting/conference space, meaning we can accommodate 20 to 2,000 attendees.
The Briars is the perfect destination for productive conferences, meetings, trade shows, and incentive stays. Call us at 1-800-2-BRIARS to discuss your particular needs, or visit our website, www.thebriars.com, to find out more and to see a video tour of our grounds and building.
Features:
Thompson Hall offers 15,500 sq. ft.
Seating for up to 2,000 guests
1,000 sq. ft. of exhibition space
Seating for 500 for meals
Conference planning services
Full-service banquet and dining facilities
Corporate training & meeting rooms
Executive board room
Multimedia presentation capabilities On-site audio/visual technicians High-speed computer compatibility
77. What information is NOT discussed in the advertisement?
A. The convenient location
B. The number of attendees that can be accommodated
C. The competitive rates and special package deals
D. The range of services provided by the staff
What did the Briars recently add?
A. A large new conference room
B. Multimedia presentation equipment
C. Conference planning services
D. A new banquet facility
What is the unique about the Briars Resort, according to the advertisement?
A. They have space to accommodate 3,000 attendees
B. They can hold banquets for up to 1,000 at a time
C. They offer a shuttle service to Ottawa and Montreal
D. They provide modern facilities in a natural environment
Question 80 - 82 refer to following paragraph:
INTERNATIONAL TRAVEL EXPO – Shipping Instructions for US Exhibition
Fastex has been designated the official transportation coordinator of equipment and display materials for all exhibitors participating in the International Travel Expo. The following information includes shipping dates, consolidation points, and documentation requirements for the transportation into France of all your material for the exposition. The following air freight cut-off dates have been selected to allow as much time as possible to prepare your exhibition materials prior to shipment:
Door-to-door delivery No later than June 15th
Drop off at consolidation point No later than June 21st
Fastex is able to pick up your cargo from your facility and arrange delivery to one of our domestic consolidation points: Oakland, Denver, New York, Los Angeles, or Houston. Simply call us to schedule the pickup. If you choose, you may send your goods directly to the consolidation point, prepaid. Please notify us of your freight’s impending arrival at the consolidation point. Include the Carrier’s Bill of Landing/Airway Bill information, the gross weight, total number of pieces sent, and copies of the commercial invoices for the goods sent. Whether we pick up your freight or it is delivered, we urge exhibitors to use strong, wooden cases that offer protection from the weather for the transportation of exhibition materials. In the event that your cases are secured with a lock of combination, please don’t forget to provide the key or combination number to us for customs examination.
80. How does Fastex recommend that items be packed?
A. In weather-proof metal boxes
B. In hefty wooden crates
C. Loosely shrink-wrapped
D. On individual skids
If shipments are sent to one of the consolidation points, what must be done?
A. Include only one label for all items
B. Make sure the cases are securely locked
C. Ensure it arrives there before June 15th
D. Phone to tell them when it will be arriving
Where is the International Travel Expo being held?
A. France
B. Denver
C. New York
D. Hong Kong
Question 83 - 85 refer to following paragraph:
May 19
Customer Services Office
World Travel Limited
25 Cramden Road
London
To whom it may concern:
I spent most of the last two days calling your customer service lines in an effort to resolve this situation (see my customer reference number, A802234-202), but I have gotten nowhere.
So, I’m writing in the hopes that this letter will get into the hands of a more effective person. I’m really hoping you can help me.
On Monday, May 16th, I was in the airport checking my baggage for a light to Amsterdam, and the young man who was helping me – James Strathcona was his name – tore the handle off my suitcase when he was lifting it onto the conveyor belt. I have since inquired as to how much it would cost to fix and was told it would be at least US$45.00. I have enclosed a photocopy of the quote from the repairman.
On principle, I really feel these repairs ought to be paid by WorldTravel, as the damage was done while one of your people was handling my luggage. However, I am being given the run-around by your customer service staff whenever I call. One young man was even so bold as to suggest that the suitcase was probably worn out and ready to break anyway. I assure you that this is not true: I only recently bought the set, and the only reason it was broken was that it was handled with excessive force.
In all other dealings I’ve had with your company, I have had very positive experiences and I have no wish to fly with another airline.
I look forward to hearing from you soon, and I very much appreciate your help.
Yours faithfully,
Edith Smallwood
83. Why did Ms. Smallwood go to see a repairman?
A. To buy a suitcase
B. To ask for a refund
C. To find out about repair costs
D. To pay an outstanding bill
What was the Customer Service department’s response to Ms. Smallwood’s claim?
A. They will reimburse her for the repairs
B. They think she probably broke the handle herself
C. They said they are not responsible
D. They said Mr. Strathcona should pay the cost
What is the purpose of the letter?
A. To report a lost suitcase
B. To claim repair expenses
C. To complain about the flight
D. To request a copy of a quote
Question 86 - 90 refer to following paragraph:
Passage 1:
Hours of work
All employees are expected to be present and on time for every working day. When circumstances prevent you from reporting to work, or when you know in advance that you will be late, you are expected to notify your manager prior to your normal start time.
If you are absent from work for three consecutive working days for reasons of illness, a doctor’s statement regarding the nature of your illness and verifying consultation time and date may be required. Failure to provide doctor’s verification of illness upon request may result in the time off being classified as an unexcused absence and your pay may be adjusted.
If you are absent from work without notification, it may be assumed that you are not returning, and we reserve the right to immediately terminate your employment and include a note in your record stating “voluntarily quit without notice”.
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Passage 2:
March 11 , 2005
Dear Mr. Witherspoon,
I’m writing to you in the hopes that you will understand my situation. I trust that by now you will have heard about my situation from my manger. I hope that I can at least be given the chance to explain my side of the story. As for my manager, she is only doing her job, but I do think she has been totally unreasonable in following company policy to the letter and not giving the least bit of consideration to normal
human error.
I was very ill from February 20 to 24 , and I took those days off work to recover. I did not go to the doctor as it was just a case of food poisoning, and all I really needed was bed rest. I did, however, call each day to tell my manager. When I returned to work, she asked me for a doctor’s note, and I told her I couldn’t produce one. That was the last I heard about it until payday when I noticed that my pay was short. I
asked my manager about it, and she told me that I wasn’t being paid for the days I was home sick from work. That’s when she told me about the policy. And when I complained, she insisted I bring it up with you.
Needless to say, I’m very upset that this money was withheld from my pay. It was my understanding that I was allowed to take paid sick days from work, and I’m sorry to say that I had no idea about this policy about having to hand in a doctor’s note. I really need that money as I have a very tight budget this month. It was a mistake, and, had I known, I certainly would have gone to the doctor about my condition. I hope you can understand my situation.
Yours sincerely,
Brenda Wilson
86. Who is Mr. Witherspoon most likely?
A. Ms. Wilson’s coworker
B. The company accountant
C. Ms. Wilson’s lawyer
D. A senior manager
What was reason that Ms. Wilson did not get a doctor’s note?
A. She forgot to ask the doctor to write her a note
B. She was too ill to go to the doctor
C. She was not aware of the company’s policy
D. She thought her manager would have told her
Why did Ms. Wilson write to Mr. Witherspoon?
A. To ask him to reconsider his decision to fire her
B. To inform him of her medical expenses
C. To ask him to pay her for the days she took off work
D. To tell him about her manager’s poor job performance
What could have happened if Ms. Wilson had not called her manager?
A. She would have had to pay compensation
B. She would have had to work extra hours
C. She would have been reported to the boss
D. She could have immediately lost her job
According to the contract, what must be submitted if an employee is absent from work for three or more days?
A. A good excuse
B. Permission from a doctor
C. A doctor’s note
D. An explanation in writing
Question 91 - 95 refer to following paragraph:
Passage 1:
INTERDEPARTMENTAL JOB POSTING
Title: HUMAN RESOURCES MANAGER
Department: Human Resources
Reports to: Human Resources Director
The Human Resources department is moving from its former location at our Wilmington location to our new facility in Arkansas. This will enable us to expand, necessitating the hiring of additional staff. In order to oversee the training of these new staff and the successful transition to our new location, we are seeking a highly organized, energetic individual to lead part of the expanded Human Resources team. We feel it is important to hire someone with connections and experience in the company, so we are initially only accepting applications from current staff, regardless of department.
Minimum Qualifications:
Education and Training: A master’s degree in information management or business administration.
Work Experience:
Ten years of experience in the field (at least two years with our company)
Proven track-record of management and budgetary responsibilities
Effective supervision of staff
Skills and Abilities:
Proven record of accomplishment of outstanding management and supervisory skills, including the ability to train, direct, and motivate staff
Salary: Commensurate with experience
Application Deadline: Open until filled
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Passage 2:
To: g.blake@warner_hr.com
From: Christina.appleby@quickmail.com
Re: HR Manager Position
Attachments: Christina_Appleby_resume2007.doc
Dear Mr. Blake,
I’m not sure if you remember me. We met at the company Christmas party last year. My name is Christina Appleby, and I work in the information systems department. My manager, Chris Knowles, recently informed me of a position that is opening in the Human Resources department for an HR manager and suggested that I apply for it.
I have attached my resume for you to look at, and I think you will find that my background is what you are looking for. As you will see, I’ve been working in this industry for more than twelve years, the past five of which I’ve been with this company. I hold an MBA from Sloan MIT. The team that I’ve been in charge of has consistently produced results on schedule, and I feel this demonstrates my ability to manage and motivate others.
I understand that the position would involve relocating, but this would be fine. My husband is actually considering a job in the same area as it so happens.
I’d be very pleased to meet with you to discuss my suitability for this position. Thank you for your consideration.
91. Why does Ms. Appleby say she would like to relocate?
A. She has been unhappy in her current department
B. She doesn’t want to work in Wilmington anymore
C. She lived in Arkansas before moving to Wilmington
D. Her husband is considering moving to the same location
How long has Ms. Appleby worked for this company?
A. 10 years
B. 12 years
C. 5 years
D. 7 years
How did Ms. Appleby find out about the job posting?
A. The Information Systems manager pointed it out to her
B. She was browsing the company’s website
C. She was told about it by the HR director
D. She read about it in the company newsletter
Why is the HR department hiring a new manager?
A. The previous manager has recently retired
B. They are expanding their current location
C. They are moving to a larger facility
D. They have been allocated a larger budget
Where would this job posting most likely be seen?
A. In a local newspaper
B. On a company’s intranet
C. On a community bulletin board
D. On a website for jobseekers
Question 96 - 100 refer to following paragraph:
Passage 1:
Advanced Financial
244 Harbor Rd.
Portland, ME
June 22, 2007
Dear Mr. Benson,
I have written to you several times over the past two months requesting an explanation on why you have failed to bring your account with us up-to-date.
By ignoring these requests, you are damaging the excellent credit record you had previously maintained with our company. In addition, every month that you fail to pay your account, you receive a $25 late payment fee. As of the date of this letter, your account balance is $235.04
Unless I hear from you within ten days, I will have no other choice but to turn your account over to a debt collection agency. I am sorry that we must take such drastic action but I am afraid you leave us no choice. You can preserve your credit rating by sending us a check for the amount stated above.
Sincerely,
Ross Gunter
Director of Accounting,
Advanced Financial
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Passage 2:
Advanced Financial
244 Harbor Rd.
Portland, ME
July 8, 2007
Dear Mr. Benson,
Thank you for your letter. You deserve an explanation for what went wrong in our accounting department, and I hope that this letter will help resolve our recent error. It has taken a lot of time to find out what happened, so please accept our apologies for the delay in this response.
A thorough look at our records revealed that we did receive your April payment on time, as you stated in your letter of June 25. However, it was credited to an account which bears a similar name to yours. Therefore, we began sending you our standard notices requesting payment, in keeping with our routine policy.
I am sorry for all the distress we have caused you. You have been a valued customer of ours for a long time and we appreciate your understanding. To express our sincerest apologies, we would like to send you a $175 gift certificate to The Wilson Spa and Massage Center
Sincerely,
Ross Gunter
Director of Accounting,
Advanced Financial
96. What can be inferred about Mr. Benson?
A. He will send a check to the Director of Accounting
B. He sent his letter to the auditor
C. He paid $235.04 on June 25th
D. He won’t pay the $25 late payment fee
How does the company apologize for their mistakes?
A. By firing the employee at fault
B. By cutting down on investments
C. By offering a special coupon
D. By changing its current policy
What problem did the accounting department discover?
A. The calculations were incorrect
B. The name of the client was confused
C. The bill was misplaced
D. The budget was underestimated
In the first letter the word “drastic” in paragraph 3, line 2, is closest in meaning to
A. modest
B. modests
C. model
D. models
What is the purpose of the first letter?
A. To demand an explanation for the recipient’s actions
B. To discuss a new interest rate policy
C. To notify the department about a new schedule
D. To request a report from a supplier
