Read the passage mark letter A, B, C or D to indicate the correct word for each of the blanks.

Researchers in communication show that more feelings and intentions are (1)________ and received nonverbally than verbally. Mehrabian and Wienerfollowing have stated that only 7% (2)_______ message is sent through words, with remaining 93% sent nonverbal (3)_________.

Humans use nonverbal communication because:

1. Words have limitations: There are (4)________ areas where nonverbal communication is more (5)_______ than verbal, especially when we explain the shape, directions, personalities which are expressed nonverbally.

2. Nonverbal signal are powerful: Nonverbal cues primarily express inner (6)_______ while verbal messages deal basically with outside world.

3. Nonverbal message are likely (7)________ more genuine: because nonverbal behaviors cannot be controlled as easily as spoken words.

4. Nonverbal signals can express feelings inappropriate to state: Social etiquette limits (8)_________ can be said, but nonverbal cues can communicate thoughts.

5. A separate communication channel is necessary to (9)__________ send complex messages: A speaker can add enormously to the complexity of the verbal message through simple nonverbal (10)_______.

Question 1

- “Would you like some more tea?” – “__.”