Question 34 - 36 refer to following conversation:

M-Au: Anita, take a look at this travel Web site. Our hotel received some bad reviews - here's one of them.

W-Br: Wow, there are definitely areas we need to work on. With a review like that, I'm worried we won't attract as many customers.

M-Au: Well, at least we're renovating the rooms soon, so their appearance will improve.

W-Br: True. But let's discuss the other low rating at our next staff meeting.

M-Au: You know, maybe we should bring in a consultant to give us advice on how to deal with this-we certainly don't want any more bad reviews.

What does the woman say she is worried about? A. Exceeding a budget B. Hosting a conference C. Losing customers D. Passing an inspection (ảnh 1)

34. What does the woman say she is worried about?

What does the woman ask about? A. A discount B. A refund policy C. Overnight delivery D. Hours of operation