Question 34 - 36 refer to following conversation:

M-Au: Anita, take a look at this travel Web site. Our hotel received some bad reviews - here's one of them.

W-Br: Wow, there are definitely areas we need to work on. With a review like that, I'm worried we won't attract as many customers.

M-Au: Well, at least we're renovating the rooms soon, so their appearance will improve.

W-Br: True. But let's discuss the other low rating at our next staff meeting.

M-Au: You know, maybe we should bring in a consultant to give us advice on how to deal with this-we certainly don't want any more bad reviews.

34. What does the woman say she is worried about? A. Exceeding a budget B. Hosting a conference C. Losing customers D. Passing an inspection (ảnh 1)

34. What does the woman say she is worried about?

What department will the man work in? A. Accounting B. Legal C. Human resources D. Security