Listen to a woman, phoning to the holiday company. Fill in each blank space with no more than two words or numbers for each answer.

COMPLAINT RECORD FORM

Holiday booked in name of: First name: Andrew Last name: (7) _{………………………….}

Address: Flat 4

Beaconsfield House

Winchester 6024ER

Daytime telephone number: (8) _{………………………….}

Booking reference: (9) _{………………………….}

Special offer? Yes, from (10) _{………………………….}company

Insurance? Yes, has (11) _{………………………….}Policy

Type of holiday booked: (12) _{………………………….}Break

Date holiday commenced: (13) _{………………………….}

Details of complaint: • no (14) _{………………………….}at station

• a (15) _{………………………….}was missing

The hotel manager more helpful during our stay. A. mustn’t have been B. will have been C. had to be D. couldn’t have been