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The expenses incurred by a customer or company in lost time and resources when changing from one supplier or system to a competing supplier or system are known as:

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The expenses incurred by a customer or company in lost time and resources when changing from one supplier or system to a competing supplier or system are known as:

Switching costs

Differentiation costs

Variation costs

Retention costs

Preservation costs

Giải thích

Chọn đáp án A