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Hannah: … and that was that, really. Anyway, what about your new car? Tell me about that.

Alison: Oh, what a nightmare! We had to have it repaired twice! (1) __________

Hannah: Oh, no! What happened?

Alison: Well, we got delivered it to our house on Monday morning. (2) __________

Hannah: Right.

Alison: We decided to have it check straight away, because it had come all the way from America. (3) __________

Hannah: Oh, I didn’t know you’d have them do that. (4) __________

Alison: Yeah. Anyway, we had my dad to have a look at it. And he found that the engine wasn’t running properly. (5) __________

Hannah: Did you have the company to come to fix it? (6) __________

Alison: Well, not at first. We got my brother to working on it. (7) __________

Hannah: Oh, he’s very good. I bet he soon had running it smoothly. (8) __________

Alison: Yes, but we still had to get the company come out in the end, because the fuel pump stopped working. (9) __________

Hannah: Terrible! You should get them to give you some compensation. (10) __________

Alison: Maybe. Oh, is that the time? Listen, give me a call ...

The criticism was targeted chiefly at/ for/ in the managing director.