Customer: “I’d like to speak to the manager, please? Sales assistant: “______________” A. Who are you talking to? B. Sure, one moment, please. C. Thanks for calling. D. No, you won’t.

Mark the letter A, B, C or D on your answer sheet to indicate the sentence that best completes each of the following exchanges.

Customer: “I’d like to speak to the manager, please?

Sales assistant: “______________”