VII. Complete the letter. Use the following sentences (A-E).

A. To make matters worse, she raised her voice and attracted the attention of several of the other customers in the store.

B. I look forward to your reply.

C. I am writing to make a formal complaint about an incident that took place earlier today at the Nguyễn Chí Thanh branch of your clothing store.

D. I ask that you investigate the matter and that you replace my damaged top.

E. She looked at the hole and said there was no way it had been sold like that and accused me of making it myself!

Dear Sir or Madam,

(31) __________ I am extremely unhappy with the service I received.

I bought a top from the store last weekend but when I got home, I discovered it had a hole in the sleeve that I had not noticed while I was trying it on. I had kept my receipt and so returned to the store this morning to exchange the top.

At the store, I approached one of the assistants (whose name was Lan, according to her badge) and explained the situation. (32) __________ I tried to reason with her, but she would not listen. She said it was the customers’ responsibility to check for damage before leaving the shop. (33) __________ In the end, I left the shop feeling absolutely humiliated, extremely annoyed and without a new top.

(34) __________ It is simply unfair to treat paying customers in this way. (35) __________

Yours faithfully,

Emma Jennings

A. offerB. affordC. agree D. obsess