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A guest is unhappy because their room does not have a 'majestic view'. How should the receptionist handle this? Tell the guest to look harder. Apologi

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A guest is unhappy because their room does not have a 'majestic view'. How should the receptionist handle this?

Tell the guest to look harder.

Apologize and offer a room upgrade if available.

Ignore the complaint.

Charge more for a better view.

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